Dental Receptionist - Portmore Dental Practice
(2024-05 - 2026-03)
- Participated in morning huddle meetings to align team priorities
- Reviewed and managed priority patient lists efficiently
- Optimised clinicians' diaries by filling appointment gaps
- Conducted appointment confirmation and follow-up calls
- Ensured all reception and huddle-related tasks were completed to a high standard daily
- Managed patient referrals accurately and in a timely manner
- Liaised with laboratory staff to ensure timely delivery of lab work for appointments
- Handled incoming online enquiries
- Managed incoming phone calls and emails while providing accurate and timely responses to patient enquiries
- Verify insurance information and process insurance claims
- Ensured clear and effective communication between clinicians, nursing staff, and patients to support high-quality care
- Closed the practice during late shifts, following safety procedures to ensure all staff and patients left the premises safely
- Conducted post-operative follow-ups with patients to monitor recovery and address any concerns after dental surgery
- Explained treatment plans clearly to patients, ensuring full understanding before obtaining informed consent and signatures
- Handle patient concerns with discretion and professionalism
- Assisted clinicians with social media and word-of-mouth marketing, delivered a warm and professional welcome to patients, and reviewed patient feedback daily to ensure expectations were met and addressed
Dental Receptionist - Woking Dental Practice
(2023-11 - 2024-05)
- Welcomed and assisted new patients, ensuring a positive first impression of the practice
- Managed incoming phone calls and responded promptly to email enquiries
- Prioritised and organised emails to maintain efficient communication flow
- Maintained a clean and comfortable waiting area, offering refreshments to patients
- Encouraged and supported patients in leaving positive reviews
- Handled online enquiries and conducted follow-up calls where necessary
- Monitored nurses' attendance, scheduling, and annual leave allocations
- Responsible for opening and closing the practice securely
- Assisted with billing, financial transactions, and daily cash reconciliation
Front Desk Receptionist - Guildford Audi
(2022-06 - 2023-12)
- Greeted customers attending booked appointments, ensuring a welcoming experience
- Assisted new customers alongside the sales team, providing tours and support
- Offered refreshments to enhance customer comfort
- Managed incoming calls and handled online enquiries efficiently
- Responded to emails in a timely and professional manner
- Maintained a clean, organised, and presentable waiting area
Senior Health care assistant (Neurorehabilitation Unit, Children's ward and Dementia patients) - St. Peters Hospital, Surrey
(2019-11 - 2022-05)
Providing high care quality to patients experiencing anxiety, depression, food disorder (anorexia), ADHD, Autism and sever cognitive problems. Initiated a comprehensive understating of residential dementia and nursing care. Inducting a 1:1 observation with suicidal adolescents.
And responsible for delivering an updated record of behavioural observations. Collaborating with CHAMS and psychiatrists and as teamwork, to deliver physical, emotional and mental comfort of patients. Providing confidentiality, dignity and privacy to patients at all times.
- Documented all patient information including service plans and progress notes onto SafeCare NHS System
