Favour Osibodu

Consistently delivered exceptional service to 80+ customers per shift, maintaining a 95%+ customer satisfaction rating through proactive support, expert product knowledge, and tailored recommendations—directly driving repeat business and loyalty. Spearheaded efficient stock replenishment across multiple store zones, ensuring 99% on-shelf availability during peak hours; recognised for attention to detail and methodical approach under pressure. Conducted rigorous date and quality checks across fresh and grocery lines, slashing stock wastage by 30% and upholding strict food safety and compliance standards.

Trading Assistant - Sainsbury's - Ashford, UK

(2026-07)

• Consistently delivered exceptional service to 80+ customers per shift, maintaining a 95%+ customer satisfaction rating through proactive support, expert product knowledge, and tailored recommendations—directly driving repeat business and loyalty.
• Spearheaded efficient stock replenishment across multiple store zones, ensuring 99% on-shelf availability during peak hours; recognised for attention to detail and methodical approach under pressure.
• Conducted rigorous date and quality checks across fresh and grocery lines, slashing stock wastage by 30% and upholding strict food safety and compliance standards.
• Collaborated seamlessly with teams to exceed daily operational KPIs, adapting rapidly to high-paced retail demands and supporting store-wide sales initiatives.

Retail & Customer Service Associate - Boots - Gillingham, UK

(2024-07 - 2024-07)

• Championed customer service excellence for 40+ daily shoppers, expertly handling queries and complaints, and achieving 95%+ satisfaction scores.
• Orchestrated stock presentation and replenishment across 15+ departments including health and beauty, optimising product accessibility and visual merchandising to enhance sales.
• Rigorously performed daily quality audits, identifying and removing expired/damaged goods to deliver 100% quality control compliance.
• Supported team efforts to streamline operations, contributing to a 10% improvement in checkout efficiency during peak periods.

Sales & Customer Service Volunteer - Gillingham Street Angels charity shop - Chatham, UK

(2023-07 - 2023-08)

• Executed 50+ cash and card transactions per shift with absolute accuracy, maintaining error-free cash handling.
• Delivered warm, attentive service to 100+ customers daily, proactively identifying customer needs and driving sales through product recommendations.
• Maintained immaculate shop floor standards, ensuring displays were organised and fully stocked to maximise customer engagement and sales opportunities.
• Built strong rapport with diverse customers, elevating the store's welcoming reputation.

LLB (Hons) - Law - University of Kent (2025-09)

A-level - Holcombe Grammar School (2023-09 - 2025-08)