Fawziyah Conteh

Highly organised and proactive professional with a strong background in customer service, administration, and fast-paced working environments, currently working at Great Ormond Street Hospital. Experienced in managing high volumes of enquiries, coordinating tasks, and maintaining accurate records while delivering a consistently high standard of service. Demonstrates excellent communication, attention to detail, and the ability to prioritise workloads effectively.

Brings several years of administrative and organisational experience developed from the age of 16, with confidence in handling sensitive information, supporting team operations, and adapting quickly to new systems. Seeking a full-time office-based role within a professional environment, with opportunities for progression into senior or managerial positions.

Healthcare Support Worker (HCSW) at Great Ormond Street Hospital (Present)

• Manage a high volume of daily interactions, responding to enquiries and concerns in a professional and timely manner
• Maintain accurate records and ensure all documentation is completed in line with organisational standards
• Support coordination of day-to-day activities within a fast-paced environment, ensuring smooth workflow
• Liaise effectively with multidisciplinary teams to ensure clear communication and efficient service delivery
• Handle sensitive information with strict confidentiality and professionalism
• Prioritise tasks effectively, balancing multiple responsibilities while maintaining attention to detail
• Contribute to maintaining high service standards and a positive experience for service users

Front of House Team Member at Chipotle Mexican Grill

• Delivered efficient customer service in a high-volume environment, managing queues and ensuring smooth operations
• Processed transactions accurately and handled customer enquiries both in person and digitally
• Maintained organisation of front-of-house areas and supported team workflow
• Resolved customer issues quickly and professionally, ensuring satisfaction

General Assistant at CH&CO

• Supported daily operations including customer service, organisation, and administrative tasks
• Assisted with maintaining records, stock organisation, and ensuring operational efficiency
• Worked collaboratively within a team to meet service standards and deadlines

Administrative & Finance Support (Voluntary) at Family-led Non-Profit Initiative (2014-01 – Present)

• Provided ongoing administrative and organisational support within a small non-profit setting from an early age
• Assisted with basic financial administration, including tracking expenses, handling cash records, and supporting budget organisation
• Maintained accurate documentation and records to support day-to-day operations
• Helped coordinate activities and logistics for community initiatives and youth-focused programmes
• Supported communication with participants and stakeholders, ensuring smooth organisation of events and activities
• Developed strong organisational, numerical, and time management skills through consistent involvement

Youth Club Volunteer at Community-Based Youth Programmes (2014-01 – 2017-12)

• Supported the planning and delivery of activities for young people in a community setting
• Assisted in supervising groups, ensuring a safe, inclusive, and engaging environment
• Helped organise resources, manage attendance, and support smooth running of sessions
• Built strong interpersonal and communication skills through regular interaction with diverse groups
• Demonstrated reliability, responsibility, and initiative from a young age

GCSE / AS LEVEL

Psychology in University