Faye Griffiths

I am an outgoing friendly and hardworking character, coming from a large family and having an extensive peer group. I have a strong set of communication skills and find myself comfortable in most situations. I am very helpful, considerate and a good team player, I am a fast learner and utilise my previous trained skills. I am a confident person that enjoys working as a team to achieve goals, in addition to working independently when required.

Waitress at Oakley House (2023-03 – 2024-05)

• Prepared tables for weddings, christenings etc prior to the guest's arrival, including setting up table linens and silverware.
• Multi tasked efficiently to provide a prompt service to guests.
• Cleared the event following function to ensure it was left in preparation for the next event.
• Followed and understood the cleaning, health and safety regulation before, during and after the events.
• Resolved customers complaints in a timely and professional manner. This resulted in repeat customers and referrals.
• Inspected and set the silverware prior to customers arrival to ensure the expected standards were delivered.

Assistant coach at munchkins sports (2023-02 – 2024-03)

• Helped with sports activities according to our age specific curriculum.
• Provide excellent customer service.
• Ensure the safety of all children in my care as per the policy.
• Ensured that all children received a high quality and fun sporting experience
• Management of the registers and paperwork to assign each child to the correct team.
• Received safeguarding certificates.

Admin officer at Briden underpinning & piling (2024-03 – 2024-07)

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
• Booking surveyor appointments, coordinating both our surveyor's calendar and customers availability
• Liaising with customers to agree the schedule of works
• Corresponding as the interim between customers and insurance company prior to works commencing
• Quantifying ulez/congestion invoices before our workmen arrive on site to enable them to undertake the proposed works
• Ensuring emails were sent and received to all workmen with specific details of work required, attaching photos, material choices etc
• Uploading photos to insurance company's each morning from previous day and answering any queries from the information provided.
• Managing the director's diary to cover appointments, team meetings and all other appointments.
• Assisting colleagues to update the working progress (WIP) for over 500 claims that must be submitted monthly

Planner / Works programmer at Mears Group (2024-08 – 2025-06)

• Receiving high volumes of repairs requests, booking them into operative's diaries to ensure most efficient service and best use of skills are provided.
• Overseeing operative's diaries for a geographical area to ensure maximum productivity
• Responding to emergency and urgent repair requests and ensure these are met within a strict service level
• Liaising with operatives and supervisors to ensure appropriate follow up appointments are booked and completed
• Assisting colleagues throughout the business day on queries regarding responsive repairs
• Providing a professional customer focused service
• Receiving high volume of calls from both client and residents, dealing with their queries and concerns in an appropriate and professional manner
• Providing cover for other planners when needed and attending meeting/training sessions when required
• Following company policies and health and safety requirements at all times
• Assisting with reporting and performance monitoring to ensure KPIs and targets are met

Senior planner at Mears Group (2025-06 – 2025-11)

• Lead and managed a team of 5-6 administrators and planners
• Oversee KPIs and maintain the MCM system
• Ensuring overdue tasks and performance indicators align with group standards
• Coordinating operatives and subcontractors using MCM to ensure timely and well-equipped job completion
• Achieved performance targets through efficient resource management
• Identified and resolved operational issues in collaboration with the workstream manager
• Monitored workload trends and adjusted resources to cover absences and holidays
• Allocated work to subcontractors and order materials in line with procurement policies
• Ensured effective use of IT systems, including PDAs and Subcontractors portals
• Provided training and support on system usage when needed e.g. If a new person joins the team
• Maintained a professional and customer – focused approach in a communications

GCSE in Maths – Hayes Secondary School (2017-09 – 2023-07)

GCSE in English lit – Hayes Secondary School (2017-09 – 2023-07)

GCSE in English lang – Hayes Secondary School (2017-09 – 2023-07)

GCSE in Sociology – Hayes Secondary School (2017-09 – 2023-07)

GCSE in Science – Hayes Secondary School (2017-09 – 2023-07)

GCSE in Drama – Hayes Secondary School (2017-09 – 2023-07)

GCSE in History – Hayes Secondary School (2017-09 – 2023-07)

GCSE in Rs – Hayes Secondary School (2017-09 – 2023-07)