Faye Griffiths

Waitress at Oakley House (2023-03 – 2024-05)

Prepared tables for weddings, christenings etc prior to the guest's arrival, including setting up table linens and silverware.
Multi tasked efficiently to provide a prompt service to guests.
Cleared the event following function to ensure it was left in preparation for the next event.
Followed and understood the cleaning, health and safety regulation before, during and after the events.
Resolved customers complaints in a timely and professional manner. This resulted in repeat customers and referrals.
Inspected and set the silverware prior to customers arrival to ensure the expected standards were delivered.

Assistant coach at munchkins sports (2023-02 – 2024-03)

Helped with sports activities according to our age specific curriculum.
Provide excellent customer service.
Ensure the safety of all children in my care as per the policy.
Ensured that all children received a high quality and fun sporting experience
Management of the registers and paperwork to assign each child to the correct team.
Received safeguarding certificates.

Admin officer at Briden underpinning & piling (2024-03 – 2024-07)

Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Booking surveyor appointments, coordinating both our surveyor's calendar and customers availability
Liaising with customers to agree the schedule of works
Corresponding as the interim between customers and insurance company prior to works commencing
Quantifying ulez/congestion invoices before our workmen arrive on site to enable them to undertake the proposed works
Ensuring emails were sent and received to all workmen with specific details of work required, attaching photos, material choices etc
Uploading photos to insurance company's each morning from previous day and answering any queries from the information provided.
Managing the director's diary to cover appointments, team meetings and all other appointments.
Assisting colleagues to update the working progress (WIP) for over 500 claims that must be submitted monthly

Planner / Works programmer at Mears Group (2024-08 – 2025-06)

Receiving high volumes of repairs requests, booking them into operative's diaries to ensure most efficient service and best use of skills are provided.
Overseeing operative's diaries for a geographical area to ensure maximum productivity
Responding to emergency and urgent repair requests and ensure these are met within a strict service level
Liaising with operatives and supervisors to ensure appropriate follow up appointments are booked and completed
Assisting colleagues throughout the business day on queries regarding responsive repairs
Providing a professional customer focused service
Receiving high volume of calls from both client and residents, dealing with their queries and concerns in an appropriate and professional manner
Providing cover for other planners when needed and attending meeting/training sessions when required
Following company policies and health and safety requirements at all times
Assisting with reporting and performance monitoring to ensure KPIs and targets are met

Senior planner at Mears Group (2025-06 – 2025-11)

Lead and managed a team of 5-6 administrators and planners
Oversee KPIs and maintain the MCM system
Ensuring overdue tasks and performance indicators align with group standards
Coordinating operatives and subcontractors using MCM to ensure timely and well-equipped job completion
Achieved performance targets through efficient resource management
Identified and resolved operational issues in collaboration with the workstream manager
Monitored workload trends and adjusted resources to cover absences and holidays
Allocated work to subcontractors and order materials in line with procurement policies
Ensured effective use of IT systems, including PDAs and Subcontractors portals
Provided training and support on system usage when needed e.g. If a new person joins the team
Maintained a professional and customer – focused approach in a communications

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