Amy Wood

I am dedicated and compassionate individual, I am currently working as a Supervisor at the Red Lion Inn, where I lead a team to deliver high-quality customer service and coordinate events with internal and external stakeholders. I recently completed my MSc in Physician Associate Studies, gaining clinical experience in both primary and secondary care settings across a range of specialities. With a background in Biomedical Science and experience in both administrative and frontline healthcare roles, I bring strong communication, organisation, and patient-centred care skills.

I am now seeking to apply my clinical knowledge and interpersonal strengths in a new setting where I can contribute to high-quality outcomes.

Supervisor – Red Lion Inn (January 2025 – Present).

• Manage a team to deliver excellent customer service in a fast-paced hospitality environment.
• Coordinate events, liaising with internal and external stakeholders. Resolve customer complaints with diplomacy, ensuring repeat business and satisfaction.
• Use and manage online booking and scheduling systems efficiently.

Administrator – Psicon (April 2022 – December 2022).

• Scheduled appointments and triaged phone calls for patients with mental health conditions.
• Communicated effectively with patients, families, and multidisciplinary teams.
• Delivered screening results and advised on next steps.
• Used Microsoft and clinical data systems for accurate record-keeping and medication processing.

52-week Backlog Administrator – NHSP (June 2021 – February 2022).

• Tracked patient treatment progress for COVID-related delays using NHS data systems.
• Ensured compliance with confidentiality and infection control protocols.
• Liaised with clinicians to clarify and update treatment plans.

University of Plymouth - MSc Physician Associate Studies (2023 - 2025).

• Key modules: Foundations in Clinical Medicine; Clinical, Diagnostic and Communication Skills; Evidence-Based Practice and Research Methods.
• Gained hands-on experience in taking patient histories, formulating differential diagnoses, and creating management plans during placements across primary and secondary care.
• Developed empathetic communication skills by explaining diagnoses and treatment plans in layman’s terms.
• Assessed via OSCEs, case-based discussions, and clinical placements.

University of Plymouth - BSc (Hons) Biomedical Science (2018 - 2021).

• Relevant modules: Clinical Microbiology, Clinical Haematology, Biochemistry, Immunology.
• Dissertation: Conducted a meta-analysis on the use of probiotics as an anti-inflammatory treatment for Ulcerative Colitis.
• Developed strong research and data analysis skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).