Food and Beverage Assitant Manager
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An accomplished hospitality professional with over 19 years of experience in customer service and management roles. Demonstrated expertise in leading high-performing teams, optimizing operations, and enhancing guest experiences in high-end hospitality settings. Adept in revenue optimization, team development, and problem resolution.
I am a seasoned professional with over 10 years of experience in the hospitality and 20 years with customer service, with a passion for delivering exceptional service and creating memorable experiences for customers. Currently, I am the Food and Beverage Manager at The View from The Shard, one of London's most iconic attractions, where I oversee the daily operations of a team of over 45 employees and serve an average of 1500 to 3000 visitors daily.
In this role, I have successfully implemented and monitored F&B standards, led and nurtured strategic partnerships, and spearheaded monthly monitoring sessions to optimize service quality and operational efficiency. Through data-driven strategies, I have proactively identified and addressed opportunities to improve key performance indicators, resulting in consistent revenue growth and customer satisfaction.
Additionally, I have fostered a positive and competitive work culture, empowering and developing my team members through coaching and training. At the moment I'm doing a Master's degree in Hotel Management, Restaurant and Food & Beverage from Ostelea, Tourism Management School, and I have a diverse skill set, including relationship building, project management, and food & beverage management. With my leadership acumen and a proven track record of success, I am ready to take on new challenges and contribute to the growth and success of a dynamic organization.I am a seasoned professional with over 10 years of experience in the hospitality and 20 years with customer service, with a passion for delivering exceptional service and creating memorable experiences for customers.
Currently, I am the Food and Beverage Manager at The View from The Shard, one of London's most iconic attractions, where I oversee the daily operations of a team of over 45 employees and serve an average of 1500 to 3000 visitors daily. In this role, I have successfully implemented and monitored F&B standards, led and nurtured strategic partnerships, and spearheaded monthly monitoring sessions to optimize service quality and operational efficiency. Through data-driven strategies, I have proactively identified and addressed opportunities to improve key performance indicators, resulting in consistent revenue growth and customer satisfaction.
Additionally, I have fostered a positive and competitive work culture, empowering and developing my team members through coaching and training. At the moment I'm doing a Master's degree in Hotel Management, Restaurant and Food & Beverage from Ostelea, Tourism Management School, and I have a diverse skill set, including relationship building, project management, and food & beverage management. With my leadership acumen and a proven track record of success, I am ready to take on new challenges and contribute to the growth and success of a dynamic organization.
Master in Hotel Management, Restaurant and Food & Beverage Mar 2023 – Jan 2025
Ostelea - School of Tourism & Hospitality - Spain
Bachelor of Business Management Jan 2005 – Dec 2009
University La Salle – Rio de Janeiro – Brazil
