Ferhana Ferdousi

A high-impact leader and "International Visionary" possessing a lifelong director's mindset and a BA (Hons) in Fashion Design. I bridge the gap between creative freedom and rigorous business execution, moving rapidly from concept to product deployment with a sharp eye for global market opportunities. Raised within a sophisticated business ecosystem, I leverage an innate understanding of multi-sector operations—from automotive showrooms to international hospitality—to drive growth "outside the margins." I am a versatile, field-oriented strategist dedicated to scaling high-stakes international ventures and navigating diverse cultural landscapes with precision.

Process Assistant (Overpayment) at SSCL (2021-08 – 2022-01)

• Strategic Financial Recovery: Engineered complex repayment frameworks by evaluating multi-source income and expenditure data. By calculating precise debt-to-income ratios, I drafted persuasive counter-offers that ensured maximum financial recovery while maintaining realistic and reasonable repayment terms.
• Peer-to-Peer Mentorship: Spearheaded the onboarding and training of new colleagues through targeted shadowing programs. This leadership ensured team members mastered intricate software and confidential workflows rapidly, maintaining departmental efficiency during high-pressure cycles.
• Performance Excellence: Consistently exceeded production targets through disciplined information management and an uncompromising commitment to data confidentiality and accuracy.

Membership Consultant at Anytime Fitness (2020-01 – 2020-12)

• Executive Operational Autonomy: Exercised full strategic oversight of the club, serving as the primary liaison for the Board of Directors. I participated in board-level consultations to architect future growth plans and optimize operational performance.
• Revenue Growth & Market Expansion: Developed and executed aggressive marketing strategies and community engagement events that significantly expanded the club's regional brand footprint and increased membership conversion rates.
• Relationship Management & Retention: Optimized member retention through high-touch relationship management. By building professional connections across multiple cities and fostering a high-motivation environment, I converted casual users into dedicated brand advocates.
• Fiscal Management: Managed all till operations, stock rotation, and complex payment plan structures, ensuring financial integrity and lean operational management.

Bar Staff at St James Park (2016-11 – 2017-04)

• Maintained operational speed and organizational excellence within a high-traffic, high-pressure environment, focusing on till management and customer satisfaction during international-scale events.

Founder at Surprise Box

Identified a market niche for curated gift experiences and launched a digital-first retail brand on Instagram. Managed the end-to-end lifecycle, including global product sourcing, creative brand identity, and targeted social media marketing to achieve rapid deployment.

Team Leader at Waves Café (2012 – 2012)

• Led teams in providing nutrition and social support for the elderly. Focused on inclusive management and planning activities to prevent social isolation and ensure dignified care.

Logistics & Stewardship at Human Appeal: The Comedy Tour (2015 – 2015)

• Managed site logistics, car park operations, and fundraising efforts for a high-profile national tour, demonstrating excellence in group coordination and event-scale stewarding.

BA (Hons) in Fashion Design – Northumbria University

Sixth Form – Sacred Heart High School

GCSEs – Sacred Heart High School