Feyi Bakare

Motivated and friendly individual seeking an entry level customer service role. Strong communication and interpersonal skills with a positive attitude toward helping customers. Quick to learn, reliable, and able to remain calm and professional in busy environments. Committed to delivering excellent customer experiences and supporting team goals.

Warehouse Operative - Recruitment co

(2023-09)

• Assisted customers with queries and provided friendly service
• Maintained clean and organised work areas
• Worked effectively in a team and independently

General Assistant - DNATA Catering Services - 402, World Cargo Centre Avro Way, Manchester Airport M90 5EX

(2023-03 - 2023-09)

• Cleans and maintains airline equipment
• Handling and packaging food products
• stock handle and package key items

LOGISTIC MANAGER - Geo Intel Resources Development Limited - Lagos, Nigeria

(2017-11 - 2022-08)

• Customer Service Skills Gained Through Everyday Activities
• Assisted customers and members of the public in informal or voluntary settings
• Communicated clearly and politely with people from different backgrounds
• Managed requests, questions, and minor complaints effectively
• Followed instructions and completed tasks accurately
• Worked well as part of a team to achieve shared goals

Packer and Warehouse Operative - Nigeria Port Authority - Lagos, Nigeria

(2006-03 - 2017-10)

• Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards
• Loaded and unloaded products accurately in fast-paced environment
• Followed instructions and completed delegated tasks to agreed standards
• Packaged goods into sealed containers
• Packed work orders and picking slips in line with specifications
• Loaded goods ready for scheduled dispatch
• Stored goods appropriately for safe transit
• Manually lifted packages to and from conveyor belt
• Scanned and sorted products to tight production deadlines for continued KPI progression
• Counted and recorded warehouse stock to help monitor inventory
• Weighed and labelled goods and raw materials
• Palletised goods before loading into lorries
• Used variety of lifting equipment to move stock
• Supported easy movement of stock through good housekeeping
• Recorded daily productivity and strove to reach operational targets
• Maintained exceptional accuracy in warehouse data management for consistent quality standards
• Operated forklift to transport heavy items to and from loading area

Label Manager - Cybele Cosmetics Ltd - Lagos, Nigeria

(2005-02 - 2006-01)

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
• Developed strong teams by skillfully recruiting, orienting, and training loyal, hardworking employees
• Oversaw store opening and closing, including reconciling cash drawers, and making bank deposits
• Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
• Analysed data and identified opportunities to minimise operating costs
• Developed business plans to deliver sustained growth
• Led team changes and organisational restructures to boost productivity
• Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
• Supervised and trained customer service team members to provide exceptional client care and account management
• Conducted audits and risk assessments to achieve regulatory compliance
• Consistently exceeded productivity targets by monitoring and improving individual and team performance
• Facilitated on-site staff training, developing processes and procedures to increase operational accuracy
• Analysed sales to identify top-performing products
• Expanded customer base through strong service and multi-channel marketing strategies
• Reduced staff turnover by building positive company culture
• Coordinated remote working teams with exceptional leadership and communication
• Aided senior leadership by recommending corrective actions and improvements to company operations
• Reviewed production issues and implemented corrective action plans, enhancing operational efficiency