Ffjay 568

I am hard-working and dependable university student with four years of experience in customer service and hospitality roles. Confident working in fast-paced environments while maintaining excellent standards of customer care, cleanliness, and professionalism. Highly organised, quick to learn, and reliable with flexible availability during term time and holidays. Currently studying Creative Writing at Manchester Metropolitan University. Fluent in both Welsh and English.

Team Member - KFC - Bangor, Gwynedd

(2022-07 - 2024-03)

• Provided friendly and efficient customer service in a high-volume environment
• Completed opening, closing, and shift-change duties accurately and on time
• Maintained high food hygiene and health and safety standards at all times
• Handled customer complaints calmly and professionally to ensure satisfaction
• Worked effectively as part of a team to meet service targets during busy periods
• Kept food preparation and customer areas clean, organised, and presentable

Front of House Team Member - Wood Fired Shack - Bangor, Gwynedd

(2024-11 - 2025-09)

• Delivered high-quality front-of-house service in a busy restaurant setting
• Built positive relationships with regular customers to encourage repeat visits
• Maintained excellent service standards during peak hours
• Managed front-of-house cleanliness and organisation
• Prepared and served drinks efficiently, including bartending duties

BA - English - Manchester Metropolitan University

A-Levels - Ysgol Tryfan, Gwynedd (2025)

GCSEs - Ysgol Tryfan, Gwynedd (2022)