Fidel Tison
Self‑Employed Delivery Driver
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About
Experienced Control Room Operator and Transport Professional with a strong background in emergency incident response, traffic management, logistics coordination, and customer service. Proven ability to manage high‑pressure situations, communicate clearly with stakeholders, and maintain safety‑critical operations. Skilled in CCTV monitoring, radio communications, driver supervision, and delivering excellent service across transport and infrastructure environments.
Experience
Self‑Employed Delivery Driver - AO.com
(2020-03)
- Deliver white goods, furniture, TVs, and integrated appliances as part of a two‑man crew.
- Support engineers with installation tasks and ensure safe manual handling practices.
- Operate scanning devices and complete delivery documentation accurately.
- Communicate with customers regarding delivery times, collections, and service expectations.
- Maintain high customer satisfaction through professional service and problem‑solving.
Control Room Operator - Riverlinx CJV (Silvertown Tunnel)
(2024-08 - 2025-04)
- Responded to tunnel‑related emergencies, providing safety advice and coordinating Tunnel Officer deployment.
- Set and monitored traffic management signals to protect stranded motorists.
- Managed incidents from first report to full resolution, ensuring safe tunnel operations.
- Logged incidents accurately using multiple data systems.
- Requested emergency repairs and supported tunnel reopening procedures.
- Operated CCTV and radio networks to dispatch personnel and manage traffic flow.
Control Room Operator - Connect Plus Services / National Highways
(2023-08 - 2024-08)
- Handled emergency roadside calls and arranged Traffic Officer attendance.
- Set and monitored traffic management signals to maintain road safety.
- Coordinated responses with emergency services, maintenance teams, and Traffic Officers.
- Managed incidents end‑to‑end, ensuring timely and safe resolution.
- Maintained accurate incident logs and requested emergency repairs.
- Operated CCTV and radio systems to support traffic management.
Transport Supervisor - DHL Supply Chain
(2019-06 - 2023-08)
- Supervised drivers and contracted staff across a 7‑day operation.
- Managed dispatch, routing, and scheduling to meet operational targets.
- Coordinated vehicle maintenance and expedited repairs to reduce downtime.
- Oversaw payroll, performance reviews, and disciplinary processes.
- Collaborated with distribution centres, stores, and carriers to maintain efficient transport operations.
- Optimised resource allocation to meet customer and business demands.
Service Advisor - Automania Garage Services (AGS)
(2017-03 - 2019-06)
- Managed customer relationships and resolved service‑related issues.
- Scheduled workloads to maximise productivity and profitability.
- Worked closely with technicians to address concerns and provide updates.
- Prepared accurate repair estimates and timelines.
- Maintained daily targets and consistent account management.
Service Advisor - FM Conway
(2014-11 - 2017-03)
- Scheduled service bookings and handled customer enquiries.
- Acted as a liaison between customers and technicians.
- Conducted stock checks and audits to support inventory control.
- Maintained daily work targets and supported operational efficiency.
Car Rental Sales Agent - SIXT Car & Van Rental
(2010-06 - 2014-11)
- Delivered excellent customer service and exceeded sales targets.
- Managed rental agreements, vehicle documentation, and damage reporting.
- Converted enquiries into reservations and identified revenue opportunities.
- Completed administrative tasks related to rentals and fleet management.
