Self‑Employed Delivery Driver - AO.com
(2020-03)
- Deliver white goods, furniture, TVs, and integrated appliances as part of a two‑man crew.
- Support engineers with installation tasks and ensure safe manual handling practices.
- Operate scanning devices and complete delivery documentation accurately.
- Communicate with customers regarding delivery times, collections, and service expectations.
- Maintain high customer satisfaction through professional service and problem‑solving.
Control Room Operator - Riverlinx CJV (Silvertown Tunnel)
(2024-08 - 2025-04)
- Responded to tunnel‑related emergencies, providing safety advice and coordinating Tunnel Officer deployment.
- Set and monitored traffic management signals to protect stranded motorists.
- Managed incidents from first report to full resolution, ensuring safe tunnel operations.
- Logged incidents accurately using multiple data systems.
- Requested emergency repairs and supported tunnel reopening procedures.
- Operated CCTV and radio networks to dispatch personnel and manage traffic flow.
Control Room Operator - Connect Plus Services / National Highways
(2023-08 - 2024-08)
- Handled emergency roadside calls and arranged Traffic Officer attendance.
- Set and monitored traffic management signals to maintain road safety.
- Coordinated responses with emergency services, maintenance teams, and Traffic Officers.
- Managed incidents end‑to‑end, ensuring timely and safe resolution.
- Maintained accurate incident logs and requested emergency repairs.
- Operated CCTV and radio systems to support traffic management.
Transport Supervisor - DHL Supply Chain
(2019-06 - 2023-08)
- Supervised drivers and contracted staff across a 7‑day operation.
- Managed dispatch, routing, and scheduling to meet operational targets.
- Coordinated vehicle maintenance and expedited repairs to reduce downtime.
- Oversaw payroll, performance reviews, and disciplinary processes.
- Collaborated with distribution centres, stores, and carriers to maintain efficient transport operations.
- Optimised resource allocation to meet customer and business demands.
Service Advisor - Automania Garage Services (AGS)
(2017-03 - 2019-06)
- Managed customer relationships and resolved service‑related issues.
- Scheduled workloads to maximise productivity and profitability.
- Worked closely with technicians to address concerns and provide updates.
- Prepared accurate repair estimates and timelines.
- Maintained daily targets and consistent account management.
Service Advisor - FM Conway
(2014-11 - 2017-03)
- Scheduled service bookings and handled customer enquiries.
- Acted as a liaison between customers and technicians.
- Conducted stock checks and audits to support inventory control.
- Maintained daily work targets and supported operational efficiency.
Car Rental Sales Agent - SIXT Car & Van Rental
(2010-06 - 2014-11)
- Delivered excellent customer service and exceeded sales targets.
- Managed rental agreements, vehicle documentation, and damage reporting.
- Converted enquiries into reservations and identified revenue opportunities.
- Completed administrative tasks related to rentals and fleet management.
