Receptionist - Health Harmonie
(2023-07)
- Greeting patients and visitors, creating a positive and welcoming atmosphere
- Keeping the reception area clean, organised, and well-maintained at all times
- Accurately inputting patients details into the Evolution system to maintain comprehensive records
- Contacting patients to schedule appointments
- Scanning and attaching referrals to the respective patients file for easy accessibility
Call Handler (Pay As You Go) - Utilita Energy
(2022-07 - 2023-03)
- Listen to customers queries and provide them with solution in timely manner
- Providing customers with further financial assistance and explaining how it works
- Transfer funds from one meter to the other meter
- Informing and recommending customer about self help tool that we have such as app and you tube channel
- Help customers top up their meters
- Helping customers book an appointment to get smart meter fitted in their property if they don't have and explain the benefits of having them
- Help customer get their in home display connected to the meters
- Keeping an eye on customer account for any indication of free flowing meters, warrants and reporting this
- Checking customers suppliers or when the supply would come to us if customer is unaware
- Help customers download the Utilita app and walk them through it
Call Handler (Sales - Working from home) - Centrica (British Gas)
(2021-10 - 2022-06)
- Promote and cross sell variety of products and services to new and existing customers
- Listening and dealing with customer queries and escalating it if needed
- Helping customers with taking their supply from different supplier to ourselves and explain the procedure
- Closing down accounts and services such as boiler break down coverage
- Collect and relay all important information to the customers and make sure there is no vulnerable person in the property that would be affected if the supply went off
Call Handler (NHS Test & Trace - Working from home) - Sitel
(2020-05 - 2021-10)
- Manage inbound and outbound calls
- Follow structured scripts and criteria when handling calls, ensuring accurate information is recorded
- Escalate and refer challenging or complex cases or incidents
- Recognise and adapt methods of communication to the differing needs of our customers
- Maintain confidentiality in relation to personal data held in accordance with the data protection act
- Updating clients account and giving them advice
Consular Service Call Handler (FCDO Campaign) - Sitel
- Empathising with people
- Listening to them and directing their call to right people
Recruitment Call Handler (NHS Test and Trace) - Sitel
- Calling candidates and going through screen process with them
- Taking outbound calls dealing with their enquiry
- Escalate candidate issue to recruitment admin team e.g candidate who haven't received an onboarding email, haven't received a training link
Supervisor - Debenhams (Quiz Concession)
(2015 - 2020)
- Managing and motivating a team to increase sales
- Payroll and making schedule
- Merchandising the shop floor
- Dealing with staff issues such as conducting appraisal and performance reviews
- Responding to customers complaints
- Updating colleagues on business performance
- Dealing with customers and with their enquiries
- Training new staff members
- Meeting sales targets
- Recruiting new staff members e.g Interviewing, advertising the position
Nutmeg Merchandiser (Morrison) - Deeset
(2015 - 2020)
- Providing excellent customer service
- Displaying all product correctly and working to planograms
- Maximising sales by ensuring a full availability of all products through accurate stock taking, inventory control, stock and order process completing data and taking photo to confirm the task has been completed
Sales Advisor - Debenhams (Quiz Concession)
(2013 - 2015)
- Merchandising and replenish stock
- Helping out in the fitting room and till points
- Keeping the shop floor tidy
- Unpacking clothes and putting them out on the shop floor
- Doing stock take and stock count
- Advising customer about the sales
- Promoting special offers and serving customers on the till
- Dealing with telephone enquires
- Handling difficult customers and handling complaints
- Transferring clothes to different area
Food and Beverages Assistant (Sweetshop) - Legoland Windsor Resort
(2011 - 2011)
- Stock work e.g stock rotation
- Opening and closing the shop
- Serving customers and dealing with their enquires, cashing up, doing refunds
- Keeping the shop floor and storeroom tidy, changing displays
- Handling difficult customers
