Fiola Elizabeth D'Cunha

I would describe myself as a motivated, honest, trustworthy and hardworking person, who gives due attention to any task big or small. I am reliable, self-motivated and proactive with the ability to relate and communicate with a wide variety of people. I am looking for a job opportunity so my personal qualities can be used effectively. I am willing to learn new skills and work with dedication and commitment to any busy demanding organisation.

Travel Consultant - Travel port Destinations - GOA, India

(2009-11 - 2015-09)

• Handling Domestic and International ticketing, Tour Packages, Reconfirmation of flight tickets, Secure bus transportation and train tickets and Documentation
• Maintaining office records
• Collecting and processing payments
• Keeping clients up to date with any changes
• Treat each customer as if he or she was the most important person
• Dealing politely with demanding customers
• Providing excellent customer service when dealing with enquires & complaints

Sales executive in forex/Money Exchange company - Travelex London Heathrow Airport - LONDON

(2016-04 - 2018-10)

• Welcome and greet customers in a friendly and respectful way

Self Employed

(2019-01 - 2021-12)

ICQ Level 1 Certificate - Personal Development & Employability Skills - Heathrow Academy (2016-01-08 - 2016-01-15)

Bachelor of Commerce - Commerce - Goa University (2008 - 2009)

Higher Secondary Education - Office Secretary Ship and Stenography - Goa University (2004 - 2005)

Secondary School - St. Mary's of the Angel Convent High School

Galileo CRS Basic in Advance Course - Galileo CRS and English Edge - Frankfinn Institute of Air Hostess Training

Diploma in one year B.Tech Higher National Certificate - Aviation, Hospitality and Travel Management - Frankfinn Institute of Airhostess Training