Fiona Forsyth

I am an enthusiastic and honest person, who is a good team player but is also professional in managing individual responsibilities. I am well organised and work well under pressure. I have excellent IT skills and enjoy a challenge.

When faced with difficult situations I always remain calm. I have the ability to pick up new skills with ease. My timekeeping and attendance are excellent and I can be relied on to maintain a consistently high standard of work at all times even whilst under pressure.

I hold an SVQ Level 4 in Health and Social Care and have a full clean driving licence.

Operations Manager - Fraser Home Care - Inverness

(2021-05)

Currently Operations Manager and have an SVQ 4 in Health and Social Care.

• Managing a team to ensure all compliance is followed and the safe and smooth operation of the business.
• Dealing with all complaints in a professional manor and finding solutions to problems that may arise.
• Completing 4 weekly Datasheets/invoicing NHS for commissioned hours.
• Undertaking diciplinaries/appraisals/supervisions of all staff as and when required.
• Ensuring all staff are compliant through training and development, following this up with the training department. Carrying out interviews as and when required.
• Sssc registration and PVG
• Dealing with any issues in relation to Risk, including risk assessing of individuals and their homes.
• Managing sickness/return to work
• Accident/incident reporting.
• Attending Professionals meetings with Social work, Care at Home.

Assistant Care Manager - Fraser Home Care - Inverness

(2017-08 - 2021-05)

Working alongside the Operations Manager to enable the day to day running of the Care at Home Services ensuring all company policies and procedures are followed. Compliance/risk assessments. Liasing with both clients and families on a day to day basis.

Managing a team of staff and dealing with any complaints. Maintaining records ensuring they are kept up to date. Risk assessing in peoples homes and highlighting any issues with equipment/mobility to Occupational Therapists.

Accident incident reporting.

ACCOMMODATION OFFICER - EILDON LTD

(2016-03 - 2017-08)

Managing a small team of staff, including Maintenance staff, to ensure all rooms are of a high standard. Daily reporting to the Highland Council, emails, taking calls from professionals and Residents. Dealing with complaints.

Liasing with the Prison Service, Highland Council Housing Officers and Management at the Town House, to provide emergency accommodation to families and individuals, Managing three buildings on a daily basis (approx 85 rooms), Providing support to individuals when needed, Managing challenging behaviour, Attending regular HMO meetings at Burnett Road Police Headquarters and at Highland Council HQ

Cordinator - ALLIED HEALTHCARE - Inverness

(2013 - 2016)

Co- Ordinator for the whole of the Inverness area, scheduling rotas for Inverness carers and imputing other information/updating information using the 'Coldharbour' computer system, taking calls from relatives/ clients and other professionals, dealing with any issues appropriately including risk assessments, attending weekly Providers meetings at Royal Infirmary, working closely with the Manager to provide a first class service to all Service Users, holding regular carers meetings with staff, staff supervisions and diciplinary meetings undertaken.

SENIOR CARER - ALLIED HEALTHCARE

(2012 - 2013)

Meeting with families and other Healthcare individuals, tailoring and updating Care Plans to meet the needs of the Service User, overseeing and training of care staff. Report any changes in the clients health and mobility to management and other professionals.

SCQF Level 9 (Diploma of Higher Education) (2019-03 - 2019-12)

Health & Social Care (SVQ Level 2) - Training with work (2012-06 - 2013-03)

Food and Nutrition (O Grade) - Inverness Royal Academy (1985 - 1990)

ART HIGHER - Inverness Royal Academy (1985 - 1990)

Biology (O Grade) - Inverness Royal Academy (1985 - 1990)

English (O Grade) - Inverness Royal Academy (1985 - 1990)