Fiona Kerr

Executive PA / Executive Assistant with 30 years' experience supporting senior leaders in banking and technology. Expert in complex diary and travel management, stakeholder coordination, events, and producing high-quality meeting materials; trusted for discretion, pace, and calm delivery in fast-changing environments.

Executive PA at Tesco Bank (2017-05 – Present)

PA to Directors of Analytics, Enterprise Data Services, Financial Credit Risk, Finance, Help Me Borrow and Banking.

• Managing complex schedules for 5 Directors, prioritising meetings and proactively resolving conflicts
• Inbox management including prioritisation
• Preparing meeting documentation and managing sensitive/confidential information with discretion using Microsoft office suite
• Domestic & International travel booking support, including visas, itineraries and expense management
• First point of contact for stakeholders, handling queries and communications
• Leading and managing events to support charity and community initiatives aligned to strategic commitments
• Create, Update and use internal social media sites to improve community and awareness for the department
• Ensuring availability of appropriate documents digitally, aiding the move to a paperless office
• Executive PA's liaison to produce diary arrangements – encompassing priorities and required time scales
• Travel Plans – Create and Book travel plans, process invoices, manage Purchase Orders and expenses
• Ensuring good relations between the Bank and parent company, liaising and collaborating with many different teams within the Bank
• Key involvement in leading charity and community committees, including managing large and small events

PA, Chief Information Office at Tesco Bank (2014-05 – 2017-05)

PA to Director of IT Services

• Moved into the Chief Information Office as part of an internal reorganisation, expanding scope and stakeholder coverage while maintaining high-volume diary, meeting, and travel support
• Partnered with other Executive PAs to coordinate leadership diaries, meeting logistics, and communications across technology teams
• Supported governance by maintaining accurate documentation and ensuring meeting packs and key materials were available digitally and on time

PA, Technology Services at RBS (2006-05 – 2014-05)

PA to Head of Technology, Group Wide and Non-Core and PA to Head of Service Delivery (12/2010 – 12/2013)

• Create, Update and use internal social media to improve department effectiveness
• Corporate ipads managed with necessary documents
• Liaising Leadership PA's - diary arrangements with priorities and deadlines implemented
• Travel Plans – Create and Book travel plans, process invoices, Purchase Orders, expenses and holiday tracking
• Ensuring connectivity of Global Team
• Holding Improvement sessions - PA's and Property Services

PA to Head of Networks / PA to Global Systems Delivery Service Management Team at RBS (2006-05 – 2010-12)

• Departmental Heads/Managers Liaison for diary co-ordination
• Administrative roles - Timely papers production for meetings / conferences, travel plans and expenses tracking
• events organising for 800 people (catering to PowerPoint presentations)
• Collating feedback on performance related issues

Supervisor, Client Relations Office at Law Society of Scotland (2005-03 – 2006-05)

• Line & performance management of 16 staff
• Led process improvement/changes moving to online systems
• Preparing packs/information for Committee meetings
• Organise and collate Committee Papers and smooth running of typing pool (16 staff)
• Converting system to paperless

Academy of Medical Priority Dispatch Systems Auditor at Scottish Ambulance Service (2002-09 – 2004-12)

• Auditing of emergency calls ensuring compliance to protocols
• Compliance to protocols and Emergency call auditing
• All administrative and secretarial roles within the Quality Improvement Unit, statistical analysis for Board papers, submissions to court and audit reports
• Ensuring staff training in place, delivered and tracked for successful completion
• Manage work for two assistants including staff training
• Assisting with drafting of Member of Parliament questions (with legal implications) with a quick turnaround

Emergency Medical Dispatch Center Call Taker at Scottish Ambulance Service (2001-08 – 2002-09)

• Answering and actioning 999 emergency calls, including first aid instruction as required
• Ensuring staff adherence to legal and safety requirements/regulations

PA to Director of Human Resources at Scottish Ambulance Service (1997-08 – 2001-08)

• Administration - Diary management, travel arrangements, coordinating meetings, minute taking, correspondence management, Board Papers Construction and management, office supplies and telephone media handling
• Liaising with other departments and Client handling

PA to Senior Actuary and Team Secretary at Alexander Clay (1992-12 – 1997-08)

• Administrative and Secretarial - Diary management, travel arrangements, presentations, co-ordinating meetings, minute taking, correspondence, client handling, filing / cash handling, secretarial support for a team of eight, hiring support staff

Certificate in Personnel Practice – Stevenson College, Edinburgh (1991-05 – 1991-05)