Fiona Marshall

I am a highly motivated, driven and committed individual with extensive experience in all aspects of Facilities Management. Consistently viewed as a highly organised professional with first class interpersonal skills, with the ability to prioritise, plan and structure time and resource at both a personal and team level.

Facilities Workplace Assistant Manager (Northeast sites) - KPMG - Leeds

(1999-07 - 2026-10)

Providing a single point of contact and reacting efficiently to queries on all Facilities matters across sites for the Northeast of England, including site contractors, cleaning, catering and postal staff.

• Provision of a professional and reliable Facilities service to all employees, keeping up to date with legislation and best practice, whilst ensuring requirements are clear and that service levels are updated and maintained.
• Leading, developing and motivating team members effectively to ensure consistent delivery of a comprehensive Facilities service to the business, whilst managing key stakeholder relationships
• Deployment of team resources to ensure efficiency and effectiveness of the function and that the appropriate skills, knowledge, expertise and quality of Facilities support is maintained
• Dealing with site contractors, cleaning, catering and postal staff on a day-to-day basis, resolving problems in a timely manner.
• Organising office moves.
• Assisting with UK Management in preparing budgets.
• Marketing of the Facilities and Operational Excellence Hub, by providing a first-class service both internally and externally, to raise the profile of the services.
• Develop and maintain close relationships with key internal and external contacts; identifying opportunities to provide more effective services to support the business.
• Production of information for monthly reports and related statistics in an efficient and timely manner.
• Ensuring adequate arrangements are in place to deliver a consistently high standard of service at local level by managing and monitoring the following service contracts:
• Staff catering and vending
• Client services and hospitality, meeting room support and audio visual services
• Building maintenance
• Cleaning contract
• Mail and courier services
• Stationery supplies
• Confidential, general and recycling waste management
• Archiving
• Office security
• Plants and landscaping
• Furniture removal and storage
• Preparation, formulation, review and updating of relevant Facilities procedures, ensuring efficient implementation and communicated throughout the business.
• Developing and implementation of service level agreements with suppliers.
• Identifying opportunities for improving services and make recommendations to the Workplace Regional Manager.
• Provide a proactive support role in the preparation of the annual UK Facilities Business Plan, ensuring service standards and objectives set are met.
• Facilities representative for Corporate Social Responsibility, championing environmental awareness in line with the KPMG Environmental policy.
• Fully conversant with the requirements of the Facilities Health and Safety Policy, ensuring appropriate application and role modelling best practice.
• Conduct audits and monitoring of contractor activity to ensure maintenance of safe working procedures and compliant service standards.
• Co-ordination of on-site implementation of e-risk H&S system.
• Conduct regular workplace health and safety inspections and annual food hygiene inspections.
• Responsible for ensuring any defects, unsafe acts, unsafe conditions and incidents are reported immediately and according to the procedures within the relevant policies.
• Attending and chairing meetings, producing concise, accurate meeting notes and co-ordinating the production of the monthly Facilities report.

Buyer/Administrator - Ison Harrison & Co Solicitors - Leeds

(1989-04 - 1999-07)

Responsible for purchasing of all stationery, furniture, archiving, projects and Reception duties at six branch offices. Dealing with enquiries as well as organising travel for colleagues.

Communications Controller - Air Call Communications

(1986-09 - 1989-04)

Hairdressing Assistant - Tully Hairdressing

(1984-06 - 1985-09)

8 CSE passes (grades 1-4) - Crawshaw School, Pudsey (1982 - 1987)