Fisomi Alade

Analytical and client-focused Technical Consultant with experience supporting technology implementations, API migrations, customer integrations, and digital transformation initiatives. Skilled in guiding clients through technical onboarding journeys, translating business requirements into practical solutions, and enabling users to adopt new platforms successfully. Experienced in delivering technical guidance, troubleshooting complex integration challenges, configuring test environments, and collaborating with cross-functional teams to improve customer outcomes.

Strong communicator with the ability to simplify complex technical concepts, manage client expectations, and support successful system adoption.

Customer Solution Analyst - Royal Mail Group Ltd (via Ten10 Solutions)

(2025-03 - 2026-07)

• Support customers through a large-scale API migration programme, guiding clients from legacy Parcelforce systems onto modern Royal Mail digital platforms including Pro Shipping API and Click & Drop API
• Manage customer onboarding activities by understanding technical requirements, explaining platform capabilities, and supporting successful implementation plan
• Conduct client discovery calls to understand integration needs, business processes, and technical challenges, translating requirements into actionable solutions
• Provide technical consultation and guidance to customers, helping them understand integration approaches, configuration requirements, and best practices
• Deliver customer enablement sessions to explain system changes, API functionality, testing processes, and migration steps to both technical and non-technical stakeholders
• Support customers with API configuration, sandbox testing, validation activities, and readiness checks before production deployment
• Troubleshoot complex technical issues by analysing API requests, identifying root causes, and providing clear recommendations to resolve integration challenges
• Use tools including ReadyAPI and IBM tooling to test, validate, and diagnose API behaviour, ensuring successful customer outcomes
• Monitor migration progress, track customer issues, and manage risks, dependencies, and blockers through to resolution
• Capture customer feedback and recurring challenges, sharing insights with internal teams to support product improvements and better onboarding processes
• Collaborate with product, technical, and operational teams through Agile ceremonies and stakeholder meetings to deliver a smooth customer transition

Junior Technical Consultant - Ten10 Solutions - London

(2024-10)

• Provide technical consulting support to clients, helping translate business requirements into effective technology solutions
• Support clients through structured problem-solving, technical guidance, and implementation activities
• Analyse client challenges, recommend solutions, and communicate technical concepts clearly to different stakeholder groups
• Work within Agile delivery environments, contributing to sprint planning, daily stand-ups, retrospectives, and continuous improvement activities
• Collaborate with internal teams to resolve technical issues and improve service delivery processes

Summer Intern - Accuro Environmental - Luton

(2023-07 - 2023-08)

• Reviewed supplier contracts and operational processes to identify improvement opportunities and support business efficiency
• Conducted competitor research and presented recommendations to senior leadership
• Researched emerging technologies and business practices, including AI, procurement processes, and tendering
• Supported compliance and risk activities through stakeholder engagement and operational site visits

Intern - Moorehouse Solicitors - London

(2021-09)

• Shadowed the principal partner in delivering tailored legal advice and client solutions
• Gained exposure to property law matters including real estate transactions and zoning regulations
• Reviewed and analysed case documentation; observed client calls and meetings

Bar Back - Grand Pacific Restaurant

(2022-11 - 2023-02)

• Managed stock replenishment and maintained bar service standards

Sales Advisor - Halfords

(2021-05 - 2021-09)

• Provided customer service and sales support; assisted with stock management and basic car maintenance guidance

Sales Advisor - Debenhams

(2019-07 - 2021-05)

• Delivered customer service and supported stock management in a high-street retail environment

Summer Playworker - Topkidz

(2021-08 - 2021-08)

• Organised sports activities and supervised children during holiday club sessions

University of Leeds, School of Law (2021-09 - 2024-06)

A-Levels - Geography (A), Business Studies (A), Philosophy and Ethics (A) - Hitchin Boys' School

GCSEs - Mathematics, English Language, English Literature, Physics, Chemistry, Biology, Geography, Religious Studies, Spanish, Art - Bedford Modern School