Operational Systems Support Specialist - OCADO - Andover
(2023-10 - 2025-02)
Working with MICROSOFT INTUNE, AZURE, AWS, AUTOPILOT, DATTO, INFMIS, JAMF, SOTI MobiControl, IGEL, SERVICE NOW, ACTIVE DIRECTORY, YOGI for IT hardware, software inventory / provisioning / deprovisioning via PXE boot, monitoring and maintenance, for user permission modification purposes. Responsible of monitoring robotic/automated systems, in conjunction with AI driven HIVE software.
- Working within the health & safety policies laid out by the company
- Identifying and raising system faults in SCADA monitoring system
- Helping networking engineers in onsite network projects on the hardware and software side
- Managing progress for various projects and tasks using JIRA
- Provisioning new starters, modifying permissions for current employees via OSP logistics web management interface
- Keeping a good inventory on SERVICE NOW and INFMIS platforms
- Liaising closely with other technology teams within Ocado to achieve the desired outcome and be a point of contact for related queries via SLACK platform
- Using Litmos to keep up to date with for IT and work related SOP
- Enrollment of mobile devices either internal or via BYOD protocol to MDM platforms and software remote installation via INTUNE portal
- Monitoring OGRP autonomous AI driven pick systems from 6 RIVER SYSTEMS
- Provisioning and supporting of VOIP phones
- Remote access support via DATTO RMM software agents
- Provisioning and support of new and current users on the UNIFLOW centralized printing system
- Installation of VXOPS cctv software
- Provisioning IGEL or linux images to NUCs for various endpoint clients throughout the warehouse
- Embedded linux security update for the grid bots 500 series
- Monitoring VMs thru CITRIX web interface
- Using AMT interface for fixing software support on NUCs
- Using GITHUB for linux image support for PXE boot automated install on NUCs
IT Admin / Production Support - NIDEC / CONTROL TECHNIQUES DYNAMICS LTD - Andover
(2021-06 - 2023-10)
Technologies used ACTIVE DIRECTORY, MICROSOFT TEAMS, MICROSOFT 365, VEEAM, WIN7, WIN 10 alongside proprietary hardware testing rig software created by BANAIR for motor QC validation.
- Maintaining the IT infrastructure (servers, networking, printers, workstations)
- Industrial testing and computers installation/maintenance/customization both on the hardware and software side
- Refurbishing products both on electrical and mechanical side for reuse
- Acquiring new IT equipment when/where replacing was needed
- Inventory check-up and hardware upgrade
- Accomplished a major software IT project which involved source code debugging, software library upgrade and Win7 to Win10 upgrade and hardware upgrade
- Using oscilloscope to test encoders
- Using multimeter to recalibrate test and measurement equipment
- Using soldering station and various crimp tools for making testing adapter boxes
- Using network tools for provisioning and maintenance of internal network
- Using internal product manufacture status system for live updates
- Using 3Q62 (Kaizen) for continuous production improvement, encompassing "3Q" (quality employees, quality company, quality products) and "6S" (sorting, straightening, systemic cleaning, standardizing, service, and behavior)
Configuration Engineer - XMA LIMITED - Andover
(2020-10 - 2021-02)
Responsible for device enrollment, inventory management, hardware upgrades, device imaging, software installation, and quality checks.
- Enrolling Google-based devices, IOS mobile devices
- Enrolling Windows-based devices via Autopilot
- Making an inventory of new devices for tracking / management purpose on the client-side (S/N, Asset tags, MAC addresses)
- Peripheral installation and hardware upgrading (RAM, CPU, HDD, SSD)
- Device imaging via SCCM tasks or USB flash drive
- Software installation and post-install configuration, BIOS updates
- Quality checks on all new devices
- Updating spreadsheets via EXCEL or online platforms (SHAREPOINT)
- Quality checks on various aspects of reworked devices: visual, performance/accessory wise
Senior Linux Engineer - NetPay Merchant Services LTD - Southampton
(2020-02 - 2020-07)
Worked with Centos, Ubuntu and Windows-based VMs in a secure environment used for financial transactions. Using SOLARWINDS Spiceworks, WRIKE, JIRA, CONFLUENCE systems to open and complete tasks.
- Assisted in the proactive and reactive management and maintenance of multi-layered, multi-tenant deployment environments
- Provisioning, managing UFW, IPTABLES, FIREWALLD software firewalls
- Provisioned, operated and managed systems that function in a highly secure environment, both on-premise and in the cloud (Google Cloud Platform, AWS, Cloudflare)
- Provisioned POSTFIX mail servers
- Documented all the provisioning procedures
- Managed backup/restore jobs using NAKIVO backup software
- Retrieved documents from the system needed by the management staff
- Spent many weekends and out of work hours on various projects
- Participated in an on-call rota providing 24x7 support and fixed outages
- Deployed and maintained REDIS, DOCKER, KUBERNETES, ZOOKEEPER, KAFKA, GALERA, GANESHA, NGINX, APACHE, HAPROXY, MONGO, RABBITMQ clusters
- Worked with 3-tier clusters (web, mail, db, message queue, etc.)
- Attended weekly team meetings to discuss progress with other team members
- Assisted in the design and build of highly available multi-platform systems
- Used various scripts to automate, configure VM builds and administrated multiple parts of the 3-tier cloud cluster
- Monitored services using PINGDOM, CENTREON, NAGIOS, APPOPTICS, LIBRENMS and administrated essential parts of the infrastructure; also fixed various problems regarding the functionality and deployment of new software
- Provisioned and maintained the Linux based developer web server (NGINX+PHP-FPM)
- Used Microsoft O365 in administrating Microsoft accounts, using Microsoft Teams for communicating with the other members of the team and other departments
- Worked with local GIT server to deploy various branches and versions of software to newly deployed systems
- Managed the CISCO MERAKI VPN/firewall
- Created an NTP centralized server for other servers to sync
- Created a centralized RPM repo for ClamAV
- Installed NODEJS, NPM on DEV servers
Infrastructure Engineer - HIRESERVE LTD - Basingstoke
(2019-07 - 2020-01)
In charge of firewalls, load balancers, ALERT LOGIC IDS system, UPTRENDS monitoring system, ORACLE database servers, APACHE/OHS web servers, POSTFIX mailservers, Centos/Ubuntu/Oracle Linux maintenance, and cloud infrastructure maintenance tasks.
- Completed tickets using the SALESFORCE web interface and used MICROSOFT TEAMS to track various project-related documentation
- Worked with SLACK software to communicate with the other team members regarding various projects
- Liaised with cloud services providing companies (Rackspace, Digital Ocean, Azure) to handle server outages and spam complaints on time
- Maintained SSO Shibboleth on web servers and implemented DKIM 2 key rotation
- Implemented a daily/weekly backup cronjob system on production systems
- Monitored the database server in and out of office hours
IT Infrastructure Administrator - CUSTOM INTERCONNECT LIMITED - Andover
(2018-07 - 2019-07)
Provisioning, de-provisioning all types of IT/VOIP/networking related hardware and software. In charge of network infrastructure, mail, web, ACTIVE DIRECTORY server maintenance, EXCHANGE 2016 mail server maintenance, MICROSOFT SQL 2008 R2 DB server maintenance using SSMS.
- In charge of automating windows updates using WSUS, central SOPHOS antivirus server maintenance, VOIP phones, SOLARWINDS spam filter maintenance, office computers, printers, and hardware and software maintenance
- Implemented a centralized computer inventory system
- Installed and maintained UBIQUITI wifi hardware, NETGEAR switches, CISCO ASA 5500 firewall VPN, DRAYTEK routers, DELL servers, HP servers
- Kept server functionality during hardware-related outages
- Maintained HP SAN storage
- Used Powershell scripts for daily tasks such as backup status updates, monitoring A/D admin users, maintaining MSSQL servers, monitoring any NFS problems
- Installed a new HPE ARUBA L3 switch and FortiGate firewall/VPN site and updated WINDOWS servers/workstations as part of the CYBER ESSENTIALS certification compliance project
- Installed UNIFI SECURITY GATEWAY and configured the WIFI for GUEST, INTERNAL networks using separate VLANs as an added measure cyber-security
- Backup and restore data tasks using a VEEAM backup server
- Installed/configured a new APC UPS system which now holds the network infrastructure and the hypervisors in case of a power outage
- Helped in provisioning a 144 port ARUBA switch
Infrastructure Engineer - GoDaddy - Slough
(2017-03 - 2018-07)
Provisioned and deployed hardware (DELL, HP, Supermicro servers and network equipment). Configured software solutions based on Linux distributions (Centos, Ubuntu) for managed customers using Puppet and Cobbler, and Windows-based servers (dedicated and virtual platforms).
- Doing proactive maintenance, upgrades, and monitoring shared hosting and dedicated systems
