Franca Pinto

Experienced customer service professional with over 2 years of success in hospitality, hotel reception, and retail environments. Skilled in guest relations, complaint resolution, reservations management, sales, and front-desk operations. Recognised for delivering exceptional customer experiences, maintaining high service standards, and working effectively under pressure. Seeking opportunities within hospitality, aviation, customer service, or cabin crew roles.

Front of House / Receptionist at Radisson Blu Hotel Heathrow (2025-10 – Present)

• Manage guest check-ins, check-outs, reservations, and customer enquiries.
• Resolve complaints professionally to maintain guest satisfaction.
• Support daily office operations and contribute to sales targets.
• Promote hotel services and provide local travel information.

Front of House Associate at Premier Inn, Uxbridge (2023-07 – 2025-10)

• Delivered outstanding customer service in a busy hotel environment.
• Handled guest enquiries, bookings, and issue resolution.
• Coordinated with operational teams to meet customer needs.
• Maintained compliance with company, health, and safety procedures.

Sales Assistant at Travelex, Heathrow Airport (2022-12 – 2023-05)

• Processed foreign exchange transactions accurately and securely.
• Achieved sales targets through effective customer engagement and upselling.
• Assisted international customers in a fast-paced airport setting.
• Followed strict compliance, security, and anti-fraud procedures.

Air Cabin Crew Preparation – Heathrow Aviation Academy (2024)

Bachelor of Arts in Psychology – Carmel College, Goa, India (2021)