Francely Gasongo

Organised and dependable administrative professional with 3 years of direct administration experience, supported by customer service and operational experience. Skilled in maintaining accurate records, managing timesheets and attendance information, handling emails and telephone enquiries, updating databases, and supporting managers with day-to-day office activities. Recently graduated from Birmingham City University; currently awaiting the degree certificate to be posted.

Brings strong attention to detail, professionalism, confidentiality, and a calm, organised approach to deadlines and competing priorities. Available immediately for administration, office support, receptionist, customer service administration, and coordinator roles.

Administrative Assistant - Gemini Rail Services - Wolverton

(2022-06 - 2025-05)

• Managed engineers' timesheets and attendance records, ensuring information was accurate and up to date.
• Maintained databases and administrative records with a strong focus on accuracy and organisation.
• Processed emails and provided day-to-day administrative support to managers and the wider team.
• Updated information promptly and monitored deadlines to help ensure administrative tasks were completed on time.

Customer Service Advisor - TSYS (Virgin Credit Cards) - Caldecotte

(2022-01 - 2022-06)

• Handled customer enquiries professionally by telephone and provided clear, helpful information.
• Supported account management, fraud investigations and account closures while following internal processes.
• Recorded customer information accurately on internal systems and maintained high standards of data quality.
• Delivered professional customer service while managing sensitive information and customer concerns.

Warehouse Operative - Sass & Belle - Bletchley

(2019-02 - 2021-01)

• Processed customer orders accurately while consistently working to productivity targets.
• Maintained organised working practices and high standards of safety and accuracy.
• Worked effectively as part of a team in a fast-paced operational environment.

Bachelor's degree - Birmingham City University

Level 3 Qualification - CTEC Business Studies

Level 3 Qualification - CTEC ICT

Level 3 Qualification - CTEC Physical Education

GCSE - Mathematics

GCSE - English Language

GCSE - English Literature