Frances Swift

Senior HR Operations leader with 15+ years' experience building and running people functions across complex, multinational environments; partnered with business leaders to improve performance, navigate complex people challenges and deliver HR solutions supporting organisational objectives. Experienced across the full employee lifecycle, including employee relations (ER), organisational design (OD), workforce planning, talent acquisition, global mobility and payroll governance. Progressed from HR Operations Advisor to Team Leader within a global energy business before taking on senior HR leadership for a five-year international posting in Iraq - assumed full responsibility for HR delivery across a workforce of 500+ employees and contractors spanning 46 nationalities.

Manager, Marine Operations Workforce Planning - ROYAL CARIBBEAN GROUP (UK)

(2025-08 - 2026-06)

Managed strategic workforce planning across shipboard marine operations for a global cruise group. Led and developed a team of ten (including seven Senior Schedulers), ensuring workforce readiness and deployment across a fleet-wide population of approximately 450 medical professionals. Balanced cost, capability and operational demand while partnering closely with HR Business Partners and operational leaders.

• Developed and executed workforce strategies across new builds, modernisations and special projects, ensuring continuity of service and effective resource deployment.
• Managed pipeline-to-deployment activity for new hires, forecasting demand and maintaining workforce readiness across all assigned brands.
• Partnered with HR Business Partners and operational leaders to support performance, probation and ER matters, ensuring consistent and compliant people management.
• Coordinated closely with Talent Acquisition and Marine Operations to align recruitment activity with live operational demand and workforce plans.
• Delivered data-driven workforce reporting and analytics, producing headcount insights, utilisation tracking and forward planning analysis to support senior leadership decision-making.

Global Resourcing Team Leader (UK) - ENI (INTERNATIONAL) - UK

(2023-09 - 2025-08)

Led global resourcing delivery for a multinational energy business - aligning recruitment activity to strategic workforce plans across multiple regions. Drove improvements in recruitment performance, talent pipeline strength and process consistency across international operations; key conduit between subsidiary, regional and HQ HR teams - supporting global transformation initiatives, process optimisation and cultural change programmes.

• Designed and implemented structured onboarding programmes, improving new staff integration.
• Increased delivery efficiency by identifying process gaps and implementing improvements across full recruitment lifecycle.
• Expanded access to specialist talent by developing alumni engagement initiatives; optimised talent pipelines and reduced reliance on external agencies.
• Presented insightful management information, maintaining data integrity across Taleo and HR systems to support data-driven decision-making.
• Reduced ramp-up time and improved candidate quality through redesigned attraction, assessment and selection approaches.
• Delivered resourcing outcomes against KPIs covering quality, cost, time, compliance and diversity across international operations.

HR Manager and Organisational Senior Advisor (Iraq) - ENI (INTERNATIONAL) - Iraq

(2019-01 - 2023-09)

Senior HR lead for one of ENI's largest international operations, with full responsibility for HR delivery across a workforce of 500+ employees and contractors spanning 46 nationalities. Led a team of HR professionals, providing both strategic and hands-on support across ER, OD, workforce planning, talent management, global mobility, payroll governance and compliance within a complex and high-risk operating environment.

• Partnered with ADP, head office and external tax provider Deloitte to oversee payroll governance, validate data and resolve issues, ensuring accuracy, compliance and effective control across expatriate and local populations.
• Managed immigration, visa and mobilisation processes, including Letters of Invitation (LOIs), ensuring full compliance within a frequently changing regulatory environment.
• Reduced costs through workforce restructuring and more effective deployment and people management practices.
• Led organisational design initiatives and adapted global HR policies to local legislation across two jurisdictions, improving scalability while maintaining governance standards.
• Maintained workforce continuity throughout COVID-19 by leading mobilisation planning, quarantine management and workforce forecasting across a geographically dispersed workforce.
• Delivered onboarding and induction programmes to support integration and readiness of international and local hires within a complex operating environment.
• Strengthened leadership capability and performance management through coaching, structured review cycles and practical guidance to in-country management teams.

HR Operations Team Leader (UK) - ENI (INTERNATIONAL) - UK

(2014-04 - 2019-01)

Led HR operations across the full employee lifecycle within a UK-based function; coordinated service delivery in line with SLAs and KPIs. Managed and developed a team of five HR professionals, while partnering with senior managers across multiple business areas to provide guidance on ER, compliance, organisational change and workforce planning.

• Increased team performance and service responsiveness through effective leadership, coaching and development of a team of five.
• Supported introduction of ENI's HR Centre of Excellence model, contributing to improved service consistency and alignment across HR activities.
• Cut case resolution times by redesigning ER case management process, improving compliance and employee experiences.
• Introduced structured performance reviews and coaching frameworks; maximised team capability and reduced attrition.
• Improved operational efficiency via process enhancements and standardisation of HR activities across employee lifecycle.
• Maintained service continuity during periods of organisational change, supporting business stability and HR delivery.

Senior HR Operations Advisor (UK) - ENI (INTERNATIONAL) - UK

(2013-01 - 2014-04)

Provided HR advisory support across the full employee lifecycle within a fast-paced operational environment, covering recruitment, onboarding, ER, compensation and benefits and global mobility. Supported managers and employees with policy guidance, resolving HR and ER queries in line with best practice and organisational standards.

• Resolved HR and ER cases, supporting managers in handling a range of people matters.
• Contributed to the development of training materials and HR processes aligned to evolving business needs.
• Maintained accurate HR data and documentation, improving reporting reliability and audit readiness.

Global Mobility Advisor (UK) - ENI (INTERNATIONAL) - UK

(2011-02 - 2013-01)

Managed end-to-end global mobility processes, supporting international assignments and relocations across multiple locations. Ensured compliance with immigration, tax and employment regulations while coordinating with internal stakeholders and external providers to deliver a smooth employee experience.

• Coordinated visa, work permit and relocation processes, ensuring compliance with country-specific regulations and internal policies.
• Supported employees throughout the assignment lifecycle, improving overall relocation experience and retention.
• Maintained accurate HRIS records and supported payroll inputs and reporting, ensuring data integrity and operational efficiency.

Relocation Manager - Atlantic Corporate Relocation (UK) - UK

(2009-10 - 2011-02)

CIPD Level 5 - Human Resource Management - Westminster Kingsway College

International HR Practitioner (IHRP) Programme - ECA International