Francesca Ferrando

Experienced hospitality professional with a strong barista and front-of-house background across independent London cafés. Comfortable working fast-paced morning service, coffee preparation and customer-facing roles. Available for morning shifts over the coming months. 30hours.

Manager at Labakery London (2020 – 2025)

Ran day-to-day front and back-of-house operations for two independent café/bakery concepts, with hands-on involvement in service, coffee, and customer experience throughout.

• Worked the floor regularly, including morning service, coffee preparation, and direct customer service
• Trained and coordinated front-of-house staff on service standards and menu knowledge
• Managed supplier relationships, stock, and day-to-day café operations
• Built the brand's social media presence and local customer engagement

Barista at Equinox, London (2018-01 – 2019-01)

• Delivered premium coffee and customer service in a high-end hospitality environment
• Maintained consistent quality and service standards during busy periods

Floor Supervisor at Panino Giusto, London (2016-01 – 2017-01)

• Supervised front-of-house service and coordinated a multi-person team
• Ensured consistent adherence to service protocols during peak hours

Postgraduate Degree in Digital Marketing & New Media – London School of Business & Finance (2014-01 – 2015-01)

Bachelor's Degree in Business & Management – University of Turin (2009-01 – 2011-01)