Francesca Harvey

A highly organised and self-motivated professional with strong communication skills and a keen eye for detail. Proficient in a wide range of software applications and adept at business administration, including accounts, marketing, IT support, and content management. Experienced in client relationship management and customer service, with a background spanning PA roles, office management, sales, event coordination, property management, and recruitment.

In 2005, moved to Murcia, Spain, and established a property business selling resale and new development properties on golf courses, inland holiday investment homes, land investments, and refurbishment projects, while managing a small portfolio for clients. As Spain entered a recession, the property market declined, prompting a return to the UK in 2010.

Sales & Office Administrator - Analytiq Consulting - Brentwood

(2019-01)

• Managed office operations for new start up businesses.
• Providing executive support and business coordination.
• Assisted with sales, marketing, and project management tasks, installing new admin procedures
• Handled client relations, travel arrangements, and event organisation.
• Maintained databases, CRM systems, and digital marketing platforms.
• Generating new business leads, cold calling, attending trade shows, & exhibitions.

Office Administrator & PA to the CEO - EOS Leisure - Brentwood

(2014-01 - 2019-12)

• Provided PA support to the CEO, managing all aspects of daily office operations, diary management, emails, scheduling tasks, correspondence and document management.
• Arranging domestic & international travel arrangements.
• Handling lead management and client relations for existing sales & new business.
• Maintained databases, CRM systems and digital marketing platforms.
• Managed website updates, online sales, and customer service for e-commerce platforms.
• Assisting with stock management, order tracking, and logistics.
• Handled procurement, supplier negotiations, and general administration.

Lettings Consultant - Hilbery Chaplin Lettings - Shenfield

(2018-09 - 2018-12)

3 month role

• Registered new applicants and arranged property viewings.
• Negotiated offers and maintained communication with landlords.
• Managed property marketing on Rightmove, Zoopla, and branch websites.
• Handled maintenance requests and tenancy renewals.
• Liaising with building contractors and dealing with maintenance issues between landlords and existing tenants.

Senior PA & Project Management Coordinator - Cushman & Wakefield - London

(2012-07 - 2013-03)

• Provided high-level PA support to multiple partners and project teams.
• Extensive diary management and travel scheduling.
• Producing specification documents for fit-outs, dilapidations work and mechanical and electrical building works.
• Processing teams expenses on Concur.
• Covering Front of House reception.
• Meet and greet with clients and arrange lunches and corporate events.
• Provide administration services for external staff on site.
• Other general ad-hoc duties.

PA to UK Sales & Marketing Director - QMH Hotels UK Limited

(2011-06 - 2012-07)

• Provided administrative support for sales and marketing director.
• Scheduling meetings, arranging travel itineraries for field sales team.
• 1st line Salesforce support for external sales team and 18 hotels within the QMH group in UK.
• Manage and audit data from Salesforce and produce reports.
• Travelling to hotels within the QMH group to train staff on Salesforce.
• Organising events for the Managed Salesforce CRM and organised corporate events.

PA to UK Sales & Marketing Director - Bancroft Ltd

(2010-05 - 2011-03)

• Supported marketing campaigns, diary management, and client events.
• Provided PA support for the Sales and Marketing Director including extensive diary management, all incoming emails for new business, budget forecasting and processing expenses.
• Organising marketing and client corporate events.
• Providing full administrative support to Project Managers based externally on site.
• Creating and designing marketing materials such as brochures, logos and promotional information using InDesign.
• Providing assistance with various ad-hoc duties.

PA to President, European Division - Proudfoot Consulting (Europe) - London

(2004-02 - 2005-09)

• Provided executive support to the European President and European Management Team.
• Organised corporate events, conferences, and internal meetings across European offices.
• Managed high-level business correspondence and prepared reports.
• Arranged complex travel schedules and accommodations for senior executives.
• Assisted in marketing initiatives, business development, and client engagement.

Beal High School (1983-01 - 1988-12) Redbridge, Essex