Francis

Dynamic Azure Cloud Operations & IT professional with a strong track record of driving high-impact solutions for hybrid enterprise environments supporting over 10,000 users and critical digital assets. Expertise in Identity & Access Management (M365, Active Directory, Entra ID) and centralized Server Management with Azure Arc. Proven ability to design and implement secure, scalable, highly available IaaS, PaaS, and SaaS solutions, leveraging automation and data analytics to achieve operational excellence and maintain rigorous regulatory compliance (GDPR, ISO 27001).

Dedicated to fostering strong stakeholder relationships and collaboration, while aligning technology strategy with core business objectives. Committed to continuous improvement, innovation, and growth, actively staying abreast of emerging trends and best practices.

Cloud DevOps Engineer at SS Labs (2022-11 – Present)

Network modernization, hybrid governance, high availability architecture, and cloud migration projects

• Network Modernization: Automated Hub & Spoke deployments using Terraform, centralizing traffic inspection and reducing manual configuration errors.
• Hybrid Governance: Integrated Azure Arc to provide a single pane of glass for patching and policy management across AWS and On-premise servers.
• High Availability: Engineered fault-tolerant architectures using Azure Load Balancers and VMSS, ensuring 99.99% availability for critical web applications.
• Cloud Migration: Executed a zero-downtime migration of PostgreSQL databases to AWS DMS, ensuring data integrity and business continuity.
• CI/CD Optimization: Developed GitHub Actions pipelines for containerized microservices, increasing content release velocity and deployment consistency.

2nd Line Technical Support Analyst at Arnold Clark Automobiles (2025-03 – Present)

Service reliability, workflow automation, advanced troubleshooting, vulnerability management, identity governance, network resilience, and system standardization

• Service Reliability: Engineered high-availability (99.9% uptime) for core Azure, M365, and Active Directory services, supporting 10,000+ enterprise users across a hybrid environment.
• Workflow Automation: Developed and deployed PowerShell scripts to automate repetitive M365 administration tasks and Active Directory user lifecycle management, significantly reducing manual ticket handling time.
• Advanced Troubleshooting: Led Tier 2/3 diagnostics for complex M365 hybrid synchronization issues (Exchange Online, SharePoint, Teams), achieving a 95%+ resolution rate and decreasing escalation time by 20%.
• Vulnerability Management: Reduced security exposure by 15% quarterly through automated patching and remediation via Qualys and SCCM reporting.
• Identity Governance: Governed Azure Entra ID and Active Directory permissions, enforcing RBAC and strict access governance across all user accounts and shared mailboxes.
• Network Resilience: Diagnosed and resolved complex network and Fortinet VPN issues, improving secure remote access reliability for the entire remote workforce.
• System Standardization: Managed application deployment and system consistency using Intune/SCCM and Group Policy to ensure standardized enterprise builds.

Compliance Analyst at OFGEM (2023-08 – 2025-02)

Cloud compliance verification, quality assurance, and productivity improvements

• Cloud Compliance: Verified that cloud-based Renewable Energy applications met strict adherence to SLAs and regulatory energy standards.
• Quality Assurance: Supported UAT cycles to ensure Internal Application feature releases aligned with stakeholder requirements and business logic.
• Productivity Gain: Transformed manual Standard Operating Procedures into process maps, resulting in a 25% increase in team efficiency.

Remote Helpdesk Technician (Part-time) at Uhuru Global (2022-04 – 2025-02)

Multi-factor authentication implementation, access control management, and knowledge management

• Risk Reduction: Implemented Multi-Factor Authentication (MFA) across the user base, significantly decreasing unauthorized access incidents.
• Access Control: Managed full Active Directory account lifecycles, ensuring zero unauthorized access during deprovisioning.
• Knowledge Management: Standardized onboarding documentation, improving new account processing efficiency by 15%.

Data Analyst at Georgian Innovation & Technology Agency (2020 – 2022)

Reporting & Data Administrator at Ikeja Electric (2014 – 2016)

Master of Science in Digital Marketing – University of the West of Scotland (2022 – 2023)

Master of Business Administration in Business Administration – University of Georgia (Tbilisi) (2017 – 2020)

Bachelor of Science (Honours) in Business Information Systems – University of East London (2010 – 2013)