Finance assistant - Marriott - Hounslow, Middlesex
(2024-02)
- Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.
- Completed monthly bank reconciliations to ensure financial accuracy.
- Facilitated month-end closing procedures to maintain up-to-date financial records.
- Prepared bank deposits, checking and correcting any errors.
- Prepared bi-weekly invoices, promptly sending out bills for customers.
- Reconciled all company accounts, including credit cards and expenses.
- Analysed financial information to identify discrepancies.
- Posted financial data to appropriate accounts in automated accounting system.
- Distributed invoices, answering payee queries and communicating deadlines.
- Analysed chargeback patterns for fraud prevention.
- Liaised with financial institutions for dispute resolution.
- Performed regular checks of ledger balances for data integrity.
- Utilised advanced Excel skills to manage large data sets effectively during reconciliations process.
- Managed daily cash transactions to maintain financial integrity.
- Reconciled cash by day end to maintain accurate balances.
Front Office Supervisor - Sheraton Skyline Hotel - London
(2019-04)
- Handled and processed cash and credit card transactions
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Worked with team members to improve performance and implement training updates
- Reported accidents, injuries or unsafe work conditions to manager
- Established and maintained a positive work environment
- Listened to, understood and clarified guest concerns and issues
- Actioned and resolved guest feedback to boost service quality.
- Led team to deliver top-quality service and achieve company targets.
- Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.
Shift Leader - Starbucks Coffee - Richmond, Richmond upon Thames
(2018-02 - 2019-04)
- Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
- Handled guest complaints to protect brand reputation.
- Improved team performance by conducting reviews and KPI data analysis.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Liaised with auditors and prepared facilities to support successful audits.
- Coached front of house teams in delivering smooth, professional reception services.
- Used customer satisfaction survey findings to address improvement areas.
- Conducted risk assessments to establish safe working practices.
- Promoted safe and tidy work areas through inspections and cleaning checklists.
- Completed spot checks to evaluate service delivery and identify issues for resolution.
- Implemented quality and process controls to achieve high product standards.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Developed and demonstrated skilful and creative latte art, increasing social media shareability.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Front Desk Receptionist - Models Construction Private Limited - Panaji
(2014-06 - 2017-10)
- Maintained files and records with effective filing systems
- Sorted mail and other important data
- Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees
- Operated communications equipment
- Answered the phone by the second ring and greeted callers enthusiastically
- Monitored office supplies inventory and placed orders
- Greeted persons entering the establishment and determined the nature and purpose of visit.
