Franka Carey

Dedicated and highly organised Healthcare Administrator with over 20 years' experience across NHS, GP and private healthcare settings. Skilled in patient administration, consultant support, appointment coordination, Bupa billing, insurance administration, medical correspondence and confidential patient records. Recognised for delivering compassionate patient-centred service while managing busy clinical environments with accuracy and professionalism.

Healthcare Administrator - Private Ophthalmology Clinic

Provide comprehensive administrative support within a busy private ophthalmology clinic.

• Coordinate appointments and consultant clinics.
• Process private patient invoices and Bupa billing.
• Liaise with patients, consultants and insurers.
• Maintain accurate confidential patient records.
• Deliver excellent patient service in a fast-paced environment.

Healthcare Administrator - NHS

• Managed high volumes of patient calls and enquiries.
• Processed referrals, medical reports and confidential documentation.
• Supported clinicians with daily administration.
• Communicated test results in line with procedures.
• Maintained GDPR compliance.

Healthcare Administrator - Dr Leah Practice - Baker Street

• Managed appointments, referrals and patient registrations.
• Provided professional front-of-house support.
• Liaised with clinicians and healthcare professionals.
• Supported day-to-day practice administration.