Razia Moghal

Dedicated and highly organised Healthcare Administrator with extensive experience supporting NHS and private healthcare services. Skilled in patient administration, referral management, GP secretarial support, appointment coordination, medical records management, and patient pathway administration. Experienced in liaising with patients, GPs, consultants, insurers and multidisciplinary teams to ensure efficient and compassionate care delivery.

Proficient in electronic patient record systems, Salesforce CRM, and Microsoft Office. Strong understanding of GDPR, confidentiality, and NHS values. Currently serving as a Freedom to Speak Up Guardian, promoting an open, inclusive and supportive workplace culture.

Patient Administrator / GP Secretary - Circle Health Group

(2023-01)

• Process NHS and private referrals and coordinate appointments.
• Provide GP secretarial support and manage patient pathways.
• Upload and distribute medical reports and maintain records.
• Process payments, invoices and refunds using Salesforce CRM.
• Act as a Freedom to Speak Up Guardian.

Secretary - Oak IT Consultancy

(2021-08)

• Manage records, correspondence and day-to-day administration.

Customer Service Advisor - Boden

(2003-09 - 2008-08)

• Managed customer enquiries and maintained high service standards.

Matric - Athlone Girls High School