Franqie Yaw

A dedicated, customer-focused retail professional with 9 years of hands-on experience in fast-paced home appliances and I.T environments. Proven track record in delivering exceptional customer service, efficient stock management, and maintaining high store standards. Highly motivated team player who thrives under pressure, adapts quickly to changing priorities, and is committed to supporting a thriving establishment.

Senior Sales Assistant - Stop Point Enterprise - Kumasi, Ghana

(2017-04)

• Delivered outstanding customer service on the shop floor, resolving queries and complaints professionally and efficiently.
• Led a team of 2 junior assistants during peak trading periods, allocating tasks and ensuring KPIs were consistently met.
• Managed daily stock replacements.
• Operated self-checkout and manned tills during high-volume shifts, maintaining speed and accuracy in transactions.
• Enforced product safety and quality standards in line with Ghana regulations.
• Assisted with weekly stock takes, EPOS queries, and price verification audits.

I.T Support - Café De Sawa Internet - Kumasi, Ghana

(2015-12 - 2017-03)

• Installing operating systems (usually Windows), drivers, and essential software like browsers, MS Office, and PDF readers.
• Managing routers, modems, and switches to ensure stable internet access for all machines; troubleshooting network dropouts which are common due to Ghana's power and ISP inconsistencies.
• Running billing/session control software (e.g. Cybercafé Pro) to track customer time and usage.
• Repairing or replacing faulty keyboards, mice, monitors, and UPS units; cleaning systems to prevent overheating in Ghana's warm climate.
• Managing inverters, UPS systems, and generators to handle the frequent power outages (dumsor), ensuring machines stay on and data isn't lost.
• Assisting customers with browsing, form-filling (WAEC, BECE, GES, university applications, passport applications, etc.)
• Helping with printing and scanning — a huge part of the business in Ghana, especially for official documents.
• Keeping records of printing jobs, scanning jobs, and services rendered.

WASSCE Certificate (2013)

BECE Certificate (2009)