Freya Louise

A friendly, reliable and customer-focused individual with experience in customer service, communication and working in busy environments. Confident in building positive relationships with customers, handling enquiries and providing excellent customer service. Highly organized, adaptable and able to work effectively both independently and as part of a team.

Support Assistant - Newbury College - Newbury

(2021-02 - 2023-07)

• Working alongside teachers, providing 1 to 1 or small group support to pupils with additional needs
• Managing classroom behavior, focusing on building positive relationships and providing emotional support
• Prepping classroom materials, and maintaining records of progress
• Assisting with all duties of personal care as well as administrating medication when needed

Sales advisor - New Look

(2020-03 - 2021-01)

• Merchandising shop floor and making new display stands
• Checking out customers at the till
• Handling customer queries and advising them when needed
• Tidying and cleaning the changing rooms, moving stock back to shop floor
• Organizing click and collect deliveries

Hair stylist - Sarah Riggott hairdressing

(2015-07 - 2020-02)

• Covering all ranges of colouring and cutting services
• Reception duties including booking appointments, answering telephone calls, and dealing with enquires
• Ensuring salon hygiene standers were maintained
• Took training opportunities to enter global hair competitions representing the company

Hair technician apprentice - Roderick Anthony

(2015-05 - 2015-06)

Server assistant - Pizza Hut

(2015-01 - 2015-05)

Food and beverage assistant - Northcroft Leisure Centre

(2014-05 - 2014-12)

VTCT Level 3 Award in Education and Training (RQF) - Newbury College (2023)

City and Guilds Hairdressing qualification (NVQ) - Introtrain Oxford (2017)

Pearson BTECH level 3 Subsidiary Diploma - Health and social care - Newbury College (2015)

GCSE's - Park house school (2014)