Frohar Farid

Results-driven professional with experience supporting delivery within large-scale government-funded programmes. Skilled in project coordination, performance monitoring, and governance, with a proven ability to manage competing priorities and ensure delivery against targets, timelines, and quality standards. Experienced in analysing data, tracking KPIs, and identifying risks and issues to maintain programme performance and support informed decision-making.

Confident using systems such as Power BI and CRM platforms to produce accurate reports and drive continuous improvement. A strong communicator who builds effective relationships with stakeholders at all levels and regularly supports team coordination and operational delivery. Recognised for maintaining high standards of compliance, accuracy, and audit readiness within regulated environments.

Proactive, organised, and adaptable, with the ability to support multiple workstreams and contribute to successful project and operational outcomes.

Employment Advisor - Ingeus – DWP Restart Scheme

(2024-10)

• Managed a portfolio of 80 – 120 participants as part of a large-scale government-funded employment programme, aligning delivery to DWP contractual objectives and timelines
• Supported the delivery of programme activities, ensuring milestones, participant engagement targets, and performance metrics were consistently achieved
• Coordinated day-to-day operational delivery, allocating priorities and maintaining workflow continuity in the absence of senior management
• Monitored project performance using Power BI and CSS, identifying trends, risks, and underperformance, and implementing corrective actions
• Maintained and tracked risks, issues, and dependencies, escalating where appropriate to ensure delivery remained on track
• Produced regular management information reports, dashboards, and updates to support decision-making and senior oversight
• Facilitated team meetings and operational briefings, communicating priorities, risks, and progress against key deliverables
• Collaborated with internal teams and external stakeholders to resolve delivery challenges and ensure programme outcomes were achieved
• Contributed to continuous improvement initiatives, reviewing processes and implementing efficiencies to enhance programme delivery
• Ensured full compliance with governance frameworks including GDPR, audit, and DWP quality standards, supporting assurance activities
• Selected to support the Matrix Standard accreditation project, contributing evidence, documentation, and coordination activities that led to successful reaccreditation
• Managed competing deadlines and priorities to ensure timely delivery of outputs within a fast-paced, target-driven environment

Administrative & Sales Support Officer - Coopers Estate Agents

(2024-03 - 2024-12)

Provided administrative and operational support within a regulated environment.

• Managed client communications, documentation, compliance checks, and internal systems
• Prioritised workload effectively to meet deadlines and support senior colleagues
• Handled sensitive information in line with data protection requirements
• Acted as a key liaison point between customers, agents, and internal teams

Marketing & Visual Merchandising Coordinator - Signet Group

(2023-03 - 2023-12)

• Coordinated projects, tracked performance data, and reported outcomes
• Delivered training and guidance to staff, supporting consistency and standards
• Worked cross‑functionally with stakeholders to meet operational objectives
• Analysed engagement metrics to inform decision‑making

Supervisor - Pandora

(2020-08 - 2023-03)

• Acted as duty lead in the absence of management, taking accountability for store performance and team direction
• Led daily briefings and team updates
• Managed rotas, performance issues, stock control, and customer escalations
• Supported staff development through coaching and feedback
• Entrusted with keys, cash handling, and opening/closing responsibilities

BA (Hons) - Journalism - Brunel University London