Fydor Osamu

A successful and detail-orientated individual who perseveres to get utmost satisfactory results regarding the field of study/work. Additionally, a confident persona who approaches work with pure diligence and tact. Experience between variety of sectors including hospitality and retail services.

Senior Salesperson - Harvey Norman - Brierley Hill, West Midlands

(2024-09)

• Resolved customer queries using active listening and problem-solving skills.
• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Maintained an organised and clean sales area, adhering to health and safety guidelines.
• Processed sales transactions accurately, handling cash and card payments with attention to detail.
• Utilised product knowledge to make recommendations, personalising customer service and boosting satisfaction.
• Assisted customers in selecting products that best fit their personal needs and preferences.
• Developed familiarity with current sales promotions and policies regarding payment and exchanges.

Agency Fragrance Consultant - Kenneth Green Associate - Brierley Hill, West Midlands

(2024-07)

• Managed inventory, ensuring availability of all advertised fragrances and timely restocking of bestsellers.
• Maintained an up-to-date knowledge of fragrance trends, new releases, and industry innovations to provide informed advice.
• Addressed customer queries and complaints with professionalism, offering solutions that fostered positive relationships and repeat business.
• Conducted personalised fragrance consultations, guiding clients through scent selection based on preferences and occasions.
• Developed and maintained relationships with key customers to drive personal sales achievements.
• Replenished items and organised displays to keep stock looking professional.
• Shared new products and promotions with customer to encourage sales.

Barista Supervisor - Bubble Citea - Brierley Hill, West Midlands

(2022-11 - 2025-06)

• Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
• Received and accurately processed customer payments.
• Maintained highest standards of conduct and personalised customer service.
• Ordered, received and stocked supplies and retail products.
• Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
• Greeted over 100 customers daily, answered questions and recommended popular menu items.
• Managed peak morning custom with accurate, efficient, levelheaded service.
• Maintained calm demeanour during high-volume periods and special events.
• Identified and utilised opportunities to upsell menu items to guests.

Customer Sales Advisor - Boots UK - Brierley Hill, West Midlands

(2023-10 - 2024-07)

• Communicated with customers to determine needs, provide recommendations and upsell services.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Performed well in fast-paced environments with busy workload and tight deadlines.
• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Assisted in unloading and unpacking store deliveries onto shop floor, conducting shelf dressing and visual merchandising.

A-Levels - Learn Direct (2024) Dudley

GCSEs - Broadway Academy (2022) Birmingham, BIR