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I am a highly Motivated, ambitious and energized individual who is always looking progress and to achieve, exceed targets ( key performance indicators) whilst delivering a high level of customer service to clients using a professional, polite and calm manner through building rapport with potential customers whilst employing a proven sales approach through qualifying a customer by asking lifestyle questions establishing there requirements and then presenting a bespoke solution, with proven track record of such, along with carrying across my own work ethic into managing, inspiring and motivating a team to achieve and exceeds targets through training, 1 to 1 coaching whilst having a flair for sales along with having previous knowledge and experience selling a variety of products in the UK and overseas with excellent communication/ rapport building skills that are both professional and polite in person, via telephone and even email.

Outbounds Sales Retentions and Customer Advisor at Zego (2022-01 – Present)

In my current role it involves handling many different enquiries from new sales along with renewing existing customer insurance policies. My role recently has been adapted into a hybrid role including liaising with customers to help resolve any support based enquiry such as updating their personal and or vehicle details of their insurance policy, during my time with company I have consistently exceeding my KPI's along with supporting new starters who come into the team as part of my own personal development.

• Consistently exceeding KPI targets
• Supporting new starters, helping integrate into the team.

Outbound Sales Advisor at CARPHONE WAREHOUSE (2017-03 – 2021-06)

In this role I was calling existing customers selling them bespoke mobile phone packages based on their requirements employing a sales process that I have had previous success with whilst following policy and procedure, currently exceeding personal targets, other duties including supporting my team manager with reporting whilst developing a plan that will assist in the training and development of my team colleges.

• In managers Absence achieving and exceeding target set
• Consistently achieving personal targets that are set whilst also exceeding

SUPERVISOR at CEX (2016-12 – 2017-03)

Whilst in this role I was supporting my general store manager with store reporting such as opening and closing store, P&L reports, Hourly rates of conversion based on hourly footfall against sales per hour, coaching and training colleges on policy and procedures, along with other back office duty's and merchandising of store.

• Developing a coaching and training weekly review document for new employees that started within the company.
• Achieving and exceeding individual and store targets consistently

SALES MANAGER at Go Mobile (2015-08 – 2017-11)

Whilst working for a retailer called Go Mobile, I was working as a general store manager. As manager, I ran the general day to day tasks including admin and back of house operations. My priority is generating sales from walk in business by delivering a high level of customer service through building rapport with potential customers whilst employing a proven sales approach through qualifying a customer by asking lifestyle questions establishing there requirements and then presenting a bespoke solution by doing so enables me to cross sell, up sell by presenting different products and services.

Another way to generate business would be through cold calling existing customers whilst building and maintaining customer relationships as a sales professional. As a manager I ensure that the team is given full training, information, 1 to 1 coaching on key features of the products sold in store whilst being on hand to help demonstrate and give the best aftercare for the customers.

• Store performances improved significantly during my time due to strong organisational and problem shooting skills, store up to company standards achieving 50% increase in sales again previous management.
• Increasing Customer Promotion scores to achieve consistent 100%.

MORTGAGE SERVICE OPERATOR at Nationwide (2015-06 – 2015-08)

I was a mortgage service operator for Nationwide where my main duty is to deliver exceptional customer service and liaise with mortgage brokers to provide updates on client's mortgage applications. In addition, I provide assistance to solicitors to aid the mortgage application process for the both customers and Nationwide to create an efficient process and first class service.

• Knowledge and understanding of financial applications and services;
• Experience of complying with standards set by the FCA;
• An understanding of building profitable relationships with customers and tailoring each service to a client's needs.

MULTIMEDIA DEPARTMENT MANAGER at VIRGIN MEGASTORE (2013-12 – 2015-04)

• Experience of buying, supplier negotiations and building a multimedia range that maximizes profitability.
• Establishing a Wider range of products to offer customers
• Building a product library which was produced and developed by myself as part of a training program developed so that staff members could qualify customers needs and then tailor a solution based on the information collected.
• training in which I created a sales structure based on the principles of my previous sales experiences such as meet and greet, building rapport, qualifying customers, providing a bespoke solution and then a close.
• Store performances improved significantly during my time due to strong organisational and problem shooting skills, whilst constantly producing between 101 – 136% against a target of £ 750'000 from consumer and B2B Business
• Building and maintaining client Relations with local businesses and expat community within Qatar.

GENERAL STORE MANAGER at PHONES4U (2010-07 – 2013-08)

• Achieving monthly targets between 93% - 127% against a target of 16'000 to 19'000 Monthly Target.
• Winning Numerous Awards for performance within company.
• Qualifying for a NVQ level 2 in Sales and Tele - sales.

BTEC first Diploma in Music – Northampton College

BTEC National in Music Practice – Northampton College

GCSE – Kingsthorpe College