Lead Product Designer at Quinn Advisor (2025-09 – 2026-07)
B2B2C AI SaaS
- Design lead for a B2B2C AI financial planning platform, setting the quality bar across white-label deployments for major brands including Forbes, Bank of America and JP Morgan.
- Redesigned the full conversational onboarding flow from the ground up for a mobile-first web experience, driving a 19% increase in conversion through continuous A/B testing.
- Built production-ready prototypes with Claude Code, Figma Make and Figma MCP, compressing concept-to-testable flow from days to hours and accelerating validated iteration cycles.
- Built and maintained a scalable, AI-native design system with semantic tokens and structured components designed to be consumed by code-generation and AI tooling.
- Created a comprehensive admin dashboard enabling internal teams to manage users, monitor conversion metrics and configure tenant-specific settings across multiple partner brands.
Lead Product Designer at Zilch (2023-12 – 2025-09)
B2C BNPL Fintech, FCA Regulated
- Led end-to-end redesign of the native app and web onboarding flows. Went beyond the brief to shape product direction, partnering across product, data, CS and marketing to turn funnel insights into a prioritised roadmap and keep cross-functional teams aligned on timelines and outcomes.
- Drove impactful product improvements through data-backed experimentation: New limit screen: +3.8% conversion by reframing how credit limits were communicated, generating over £1 million in net profit from a single UI change.
- Diagnosed that 50%+ of onboarding emails belonged to existing accounts and drove the redesign of the email auth flow, doubling returning user login success.
- Optimised key funnel steps and fixed account creation issues, increasing overall conversion by +21% and reducing time to convert by 11.4%.
- New customer onboarding walkthrough delivered +2.8% first spend increase, with stronger uplift across premium credit tiers.
- Spearheaded the UI24 mobile app design system in close collaboration with engineering, defining component libraries, token architecture and a consistent design language, and leading the dark mode rollout across the full product team.
- Proactively mapped push notifications, email, SMS and in-app messaging across the full onboarding journey, identifying overlaps and gaps and driving alignment between design, product and engineering
Product Design Lead at ManyPets (2021-11 – 2023-09)
B2C Award Winning Insurtech
- Led design-focused problem-solving initiatives, fostering stakeholder collaboration and transforming internal processes to prioritise effective outcomes.
- Line-managed and mentored a team of 3 designers, running critiques and growth plans, giving them real problems to own and letting the quality bar do the teaching rather than being prescriptive
- Owned the creation of taxonomies and UI patterns, and led adoption of WCAG 2.1 AA accessibility standards across teams through contrast, screen-reader and accessible-component practices in the design system.
- Further improved the US quote flow through personalisation and step reduction, achieving the highest conversion rate to date at 14.8% (196% above the ~5% average).
Product Designer at ManyPets (2020-02 – 2021-11)
B2C Award winning Insurtech
- Drove significant revenue growth by leading development of an intuitive Quote & Buy flow for the US market launch, delivering seven-figure returns in the first year and expanding the solution to Sweden and the UK.
- Ensured a cohesive digital branding across the checkout flow by collaborating with the marketing department in order to enhance brand identity and user engagement.
- Introduced tools including Figma and usertesting.com to improve design decision-making and user-feedback processes.
UI/UX Designer at Gelato Globe (2019-01 – 2020-01)
B2B Print-on-demand
- Enhanced functionality and improved conversion of Gelato's B2B printing solution by redesigning the check-out flow, significantly enhancing user engagement, return visits and generating uplifts in product orders.
- Redesigned the platform dashboard and navigation with a focus on data visualisation, creating stronger opportunities to market the product to new customers.
- Defined the UI style and implemented a lightweight design system, enabling faster collaboration between designers and developers
- Improved usability of the Optimal Print mobile app through user feedback and incremental enhancements which helped to improve the app rating and revenue.
UI/UX Designer at Yopa Property (2017-01 – 2019-01)
B2C Proptech
Creative Digital Designer at The Sandpit Incubator (2016-09 – 2016-11)
B2B
Graphic & Web Designer at Onbrand Group (2015-09 – 2016-08)
B2B