Gabriel Reis

I have been working since the age of 16, starting off as a kitchen porter, moving on to be a waiter, and finally reaching my current role as a Front of House Manager. During my career, I have been able to gain experience in dealing with high-level customers, team management, and providing high-quality customer service. I have been able to develop my communication skills, learn how to deal with customer complaints, and gain the confidence required to manage a team while providing excellent customer service.

Front of House Manager at Rodizio Brazil (2023-11 – 2024-08)

• Leads and manages front of house staff to ensure smooth running of daily operations and customer service
• Manage reservations, seating plans, and waitlists to ensure maximum efficiency and customer satisfaction
• Deal with customer inquiries and handle customer complaints in a professional and efficient manner
• Manage cash handling, tills, and end of day reconciliations
• Ensure high standards of cleanliness and compliance with health and safety regulations

Till Operator / Bartender at Constellations (2025-11 – Present)

• Greeted and seated guests, managed reservations, and maintained organized waitlists during busy periods while providing exceptional customer service by responding to guests' inquiries and ensuring their overall satisfaction
• Successfully managed cash handling and payments maintained clean and inviting front of house areas, and effectively operated cash registers
• Served drinks and managed queues during busy periods of rugby matches at Harlequins Stoop
• Provided prompt and precise beverage service at Tottenham Hotspur Stadium and Twickenham Stadium, serving a high volume of guests and transactions to support the smooth operation of major rugby events

Level Three in Enterprise and Entrepreneurship – Richmond upon Thames College (2024 – 2026)

GCSE – St Marks