Gabriele Aukstuolyte

I’m a customer service specialist with a passion for helping people and making sure every interaction leaves a positive impact. I have a knack for problem-solving and love the challenge of finding the best solutions for customers. I believe that clear, friendly communication and a genuine desire to understand each customer’s needs make all the difference.

I’m also always eager to grow and learn new skills to better support my team and enhance the customer experience. With experience using CRM tools and working in fast-paced environments, I’m ready to jump in, support the team, and make each customer feel valued and heard.

SALES SUPPORT OFFICER CAMHS PROFESSIONALS - CURRENTLY

• Increased company productivity by 50% after clearing up the system and implementing new organisational processes and operations into the places. 
• Managed and created daily forecast/ financial and KPIs trackers for the sales team by using Excel/Google/Microsoft Spreadsheet 
• Handle booking/payslip/placement inquiries of the sales team candidates. 
• I provided international training to the teams in the Philippines, explaining our processes and walking through the portals/systems we are working with. 
• Effectively coordinated cross-departmental communication by liaising with key teams such as Compliance and Payroll, ensuring timely and accurate delivery of required documents and processes in alignment with company standards. 

• Helped over 50 clients achieve their fitness goals, with a 95% client retention rate and high satisfaction scores.
• Acted as the primary point of contact for gym members, providing exceptional customer service and promptly resolving inquiries, ensuring a seamless member experience.
• Demonstrated strong skills in sales, membership consulting, and administration to meet member needs effectively and maintain high satisfaction rates.Utilized Microsoft Office applications for data analysis, reporting, and efficient communication, contributing to a well-informed approach to client and business needs.
• Conducted regular reporting to assess membership trends, client progress, and class performance, supporting data-driven improvements to service offerings.

1. Digital skills: DIGITAL MARKETING • 04/2023 • Accenture
2. Sport Massage level 3 • 02/2023 • Origym
3. Aerobic dance instructor • 08/2022 • LN Fitness training
4. Fitness instructor/personal trainer level 2, 3, nutrition • 03/2022 • Future Fit training