Gail A Wilson

Customer service roles most of my working life which I thrive in, helping customers, I am friendly, adaptable & confident in my work environment, a team player.

Front of House Team Member at Baxter Storey (2025-10 – Present)

• Serving customers coffees
• Processing payments
• Serving at meal times

Customer Service Assistant at B and M Home Store UK (2025-03 – 2025-10)

• Responsible for checkout
• Processing transactions cash & card payments
• Upwelling & Merchandising

Zero Carbon Living Advisor at Ovo Energy Ltd (2023-07 – 2024-10)

This was a remote position working from home. Duties included taking calls in relation to pay as you go customers, processing payments and solving customer queries.

Viewing Agent at Viewber-Irvine (2020-08 – 2022-11)

• Taking photographs for marketing purposes
• Conducting viewings of properties for sale
• Ad hoc work through viewing agents

Merchandiser at UK Greetings, Ayrshire (2021-12 – 2022-06)

• Merchandising greeting cards
• Organising and distributing deliveries on the shopfloor

Visual Merchandiser at Cloetta UK, Ayrshire (2015-09 – 2020-03)

Merchandising pick and mix sweets in various retail sites throughout Ayrshire.

Brand Ambassador at Sainsburys, Irvine (2013-11 – 2015-05)

Interacting with customers to promote own brand products through sampling.

UK Reception Manager at Hely Hair Studio, Glasgow (2008-03 – 2009-08)

• Taking calls and managing bookings for 11 stylists
• Organising customer refreshments
• Selling and promoting hair products

Estate Agent/Sales Negotiator at Fairdeal Property, Glasgow (2006-04 – 2008-02)

• Taking calls
• Arranging viewings
• Liaising with solicitors and negotiating with customers
• Handled a large portfolio of houses for sale in Glasgow and surrounding areas

Administrative Officer at Job Centre Plus, Glasgow (2005-07 – 2006-03)

• Working in a central Glasgow job centre dealing with customer enquiries regarding job vacancies
• Submitting job references through the computer
• Advising candidates on how to apply for jobs
• Ensuring they had requirements for the job

Receptionist at Bowfield Hotel and Country Club (2001-03 – 2005-05)

Working as part of the reception team - responsible for taking bookings in relation to room reservations, health and beauty appointments as well as leisure club enquiries and general administration duties.

Finance, Clerical Officer at Argyll and Bute Council (1989-03 – 2001-03)

• Reception duties
• Dealing with council tax enquiries and taking payments
• Processing invoices in accounts department
• Data processing, reception and clerical duties

High school exam passes & then college for administration