Yvonne Bremner

Experienced retail professional with 31+years experience. 23+years in store management. Skilled in visual merchandising and product handling, commercials and operations. Seeking out a new exciting challenge.

Store Manager - River Island - East Kilbride

(2024-12 - 2026-02)

• Managed a retail store with annual sales of £2 million and a staff of 15 employees
• Scheduled staff for shifts, considering availability and flexibility. Staff holidays have been planned for the year.
• Oversee the daily operations of the team's performance and customer service standards.
• Coached and trained the new floor manager and two team leaders in the store. The floor manager went to a store a grade up within the business.
• Trained and monitored staff on new policies and procedures within the store. Eg(Email sign ups, went from 25% to an average 85%. Brought the stock loss result down from 1% to 0.3%.
• Analyse store reports to identify divisions and departments that need prioritizing and improvement.
• Track and measure KPIs in the store.
• Manage budgets and expenses to ensure targets are met. Using the P&L report
• Overseen inventory management.
• Work with the floor manager to implement strategies.
• Implement health and safety and retail risk procedures.
• Collaborate with HR for recruitment.

Floor Manager - River Island - East Kilbride

(2003-03 - 2024-11)

• Oversee the sales floor on a daily basis. Conduct a team brief to the rest of the employees to set out objectives for the day.
• Supervised a team of 15 staff, delegating tasks and monitoring performance.
• Commercial awareness.
• Carried out product placement and visual merchandising to the highest standard.
• Collaborate with the Visual merchandising team.
• Coached and mentored staff to enhance overall performance.
• Trained new employees going through the induction checklist.
• Conduct weekly audits(RFID count) track and identify stock levels.
• Ensured health and safety and retail risk protocols are being adhered to.

Sales Advisor - River Island - East Kilbride

(1994-07 - 2003-03)

• Approach and acknowledge customers.
• Assist customers with product selection. Identify customer needs through effective questioning.
• Delivered excellent customer service to enhance customer satisfaction.
• Processed transactions accurately and efficiently at the cash desk.
• Supported visual merchandising .
• Conduct good standards on the sales floor

Standard grades - Claremont high school (1992)