Gail-ann King

Motivated and dependable administrative professional with experience in customer service, reception, and office support. Strong organizational, communication, and problem-solving skills with the ability to handle confidential information professionally and work effectively in fast-paced environments. An innovative thinker and learner who is adaptable, detailed oriented, and committed to delivering excellent service.

Dedicated to supporting team goals, maintaining accuracy, and building positive relationships with colleagues and the public while contributing to the success of the organization.

Secretarial Assistant at Ministry of Labour (MOL) - Judiciary San Fernando Supreme Court (2026-01 – Present)

• Providing Administrative and secretarial support to the section Manager and court staff.
• Answering the telephone calls and assisting members of the public professionally.
• Receiving and directing visitors to the appropriate office based on their respective query.
• Maintaining accurate records and ensuring all files are properly organised for court staff.
• Managing incoming and outgoing mails, official documents and other court related correspondence.
• Responsible for updating registers by accurately recording names, dates and time of correspondence of the Civil High Court staff.
• Print email and scan documents

Clerical Officer at Ministry of Works and Transport (Unemployment Relief Programme) (2016-01 – 2025-12)

• Provided administrative and clerical support to the department.
• Prepared, typed and formatted letters, reports, memos and other official documents.
• Maintained accurate filing systems for both physical and electronic records.
• Received, sorted, recorded and distributed incoming and outgoing correspondence.
• Answered telephone calls responded to enquires and directed visitors professionally.
• Entered, updated, and verified data in office databases and record systems.
• Processed documents, forms and applications accurately and on time.
• Work collaboratively with supervisors and colleagues to support daily office operations.
• Handled confidential information with discretion and professionalism.
• Ensured compliance with government policies, procedures and administrative standards.

CAC Assistant at a Primary School at Ministry of Education (2011-01 – 2013-12)

On-the-Job Training - Continuous Assessment Component (CAC Assistant)

• Assisted teachers with administering and coordinating the continuous Assessment component (CAC) FOR SEA students.
• Maintained accurate student assessment records and documentation.
• Entered and updated student scores and assessment data.
• Monitored student attendance and assisted with Classroom Supervision.
• Communicated professionally with teachers, school staff and parents when required.
• Perform general administrative and clerical duties including photocopying scanning and printing documents.
• Ensured accuracy, confidentiality and compliance with the Ministry of Education procedures.
• Performed other duties assigned by the principal or supervising Teacher.

Care Giver at Ministry of Community Development - GAPP Programme (2020-01 – 2021-12)

Worked during the pandemic.

• Provided compassionate care and support to elderly or vulnerable individuals.
• Monitor client's general health and reported any changes or concern.
• Offered companionship and emotional support to reduce loneliness and promote well-being.
• Followed health hygiene and covid-19 safety protocols, including sanitization and the use of personal protective equipment (PPE).
• Communicated effectively with clients, Family members, and supervisors regarding client's care needs.

Secondary Education – Tabaquite Secondary Scholars Education Centre