Farid Khan

Proactive, IT-proficient administrative professional with extensive experience in fast-paced office and retail environments. Proven capability in processing customer orders efficiently, handling complex enquiries, and resolving complaints with a professional, customer-first approach. An effective communicator who learns new systems rapidly, adapts seamlessly to team environments, and applies basic team management concepts to keep office operations smooth.

Thrives under pressure with exceptional attention to detail and strong time management skills.

IT Support & Office Operations Assistant - Private Cyber Cafe

(2024-05 - 2026-05)

• Utilized Microsoft Excel and Word to maintain clean administrative records, log daily transactions, and update user files.
• Acted as the first point of contact, handling routine business emails and high-volume customer enquiries with a professional telephone manner.
• Demonstrated rapid adaptation to technical workflows, quickly learning to troubleshoot system issues and navigate internal databases.
• Worked independently using own initiative to prioritize changing daily workloads while maintaining an organized, smooth-running office environment.

Operations & Customer Associate - More Supermarket (More Retail Limited)

(2022-04 - 2024-03)

• Managed financial data entry and order processing using digital networks, maintaining detailed spreadsheets to track and resolve discrepancies.
• Handled high volumes of customer enquiries face-to-face and via telephone, proactively resolving service complaints in a timely manner.
• Coordinated processing schedules and dispatch deadlines, helping manage team duties to streamline communication between transport partners and staff.
• Adopted a flexible approach to partner closely with internal teams during peak hours to meet daily service targets and organizational standards.

Master of Science - Information Technology - Punjabi University, Patiala, India (2022 - 2024)

Bachelor of Computer Applications - Computer Applications - Punjabi University, Patiala, India (2018 - 2021)

Senior Secondary School & Matriculation - General - Punjab School Education Board (2015 - 2018)