Gail Evans

Friendly, creative, customer-focused professional with over 20 years' experience delivering exceptional customer service, designing beautiful living spaces, and managing home renovation projects from concept to completion. Experienced in understanding customers' needs, producing inspiring design solutions, achieving sales targets, and building long-term client relationships. Combining commercial awareness with creativity, I have successfully managed budgets, sourced materials, coordinated trades, and delivered high-quality projects with exceptional attention to detail.

My previous experience as a Kitchen Design Consultant with Wickes, together with my extensive property renovation background, has given me a thorough understanding of kitchen design, space planning, customer expectations and project management. I am enthusiastic, approachable and motivated by helping customers turn their ideas into reality while delivering an outstanding sales experience.

Property Developer & Renovation Project Manager - Self-employed

(2012-01)

• Designed and managed the complete renovation of residential properties from concept through to completion.
• Produced practical and attractive design solutions tailored to maximise space and appeal.
• Managed project budgets, negotiated with suppliers and sourced quality materials.
• Coordinated contractors and ensured projects were completed to high standards.
• Built excellent relationships with suppliers, tradespeople and clients.
• Demonstrated strong commercial awareness by delivering projects on budget while maximising property value.

Kitchen Design Consultant - Wickes

(2009-01 - 2012-12)

• Designed bespoke kitchens tailored to customers' lifestyles, budgets and requirements.
• Conducted customer consultations and translated ideas into functional, inspiring designs.
• Used design software to produce kitchen layouts and quotations.
• Delivered excellent customer service throughout the sales journey.
• Built strong customer relationships, generating repeat business and recommendations.
• Consistently exceeded sales targets while maintaining high levels of customer satisfaction.

Showroom Manager - Bespoke Furniture Business

(2004-01 - 2009-12)

• Managed all aspects of a successful furniture showroom.
• Consulted with customers to create bespoke furniture solutions.
• Prepared quotations, managed orders and ensured projects were delivered on time.
• Built a reputation for quality workmanships and outstanding customer service.
• Managed company finances, accounts and administration.

Customer Service Advisor - Lloyds Bank

• Delivered excellent customer service in a fast-paced environment.
• Handled financial information accurately and confidentially.
• Developed strong communication, organisational and problem-solving skills.
• Built trust with customers through professionalism and attention to detail.

CSE - Mathematics

GCSE - English

GCSE - Religious Education

GCSE - History

CSE - European Studies