Police Community Support Officer - South Wales Police
(2015-03)
Working individually, and as part of a team, to look after the welfare and safety of both the public and police colleagues, strictly following force policies and procedures, and acting within legal powers.
- Engage with and support vulnerable individuals, households and victims of crime and anti-social behaviour.
- Build relationships and work with partner agencies in solving individual and community issues.
- Build trust with harder to reach communities and those who have negative perception of the police.
- Liaison with partner agencies, community groups, schools, councillors and the public.
- Responding to varied, and sometimes high pressure, situations.
- Conducting dynamic risk assessments of evolving incidents for public safety.
- Liaising with other colleagues and the control room (via radio or handheld devices) regarding ongoing incidents; passing and receiving accurate information on the latest status, reporting warning markers, guiding colleagues to locations and providing updates on officer actions.
- Enforcement actions such as the issuance of fixed penalty notices and seizure of vehicles; responsible for following correct procedures and process to ensure any action is valid and within legal powers.
- Traffic management such as overseeing road closures and redirecting traffic.
- Community patrols, both on foot and utilising police vehicles; responsible for completing vehicle checks and highlighting any defects before use.
- Recording detailed first accounts of incidents from victims, witnesses and perpetrators.
- Recording incident logs.
- Scene guard; Controlling access to scenes and keeping a detailed log of anyone entering or leaving.
- Handling of exhibits and property; recording detailed descriptions of the items and securing the exhibits for potential evidence.
- Community contact with the public, including dealing with victims and vulnerable people.
Recruitment Consultant - The HCI Group
(2014-05 - 2015-01)
- Primary recruiter for clinical IT projects globally, including but not limited to the UK, USA, Singapore, UAE, Qatar, Denmark, Holland and Australia.
- Analyse profiles to match prospective candidates with appropriate healthcare IT opportunities.
- Liaise with system vendors to ascertain business needs.
- Negotiate salary with candidates to achieve target mark-up on client's bill rates.
- Manage expenses and liaise with Financial Director.
- Coordinate interviews for candidates, gather feedback and report back to candidates.
- Manage time efficiently to focus on multiple tasks and projects to successfully meet project deadlines.
- Work well with colleagues in the UK and USA to achieve team targets.
- Establish and maintain strong working relationships with consultants from UK and Internationally.
Administrative Officer - The Pension Service, Part of the DWP
(2006-04 - 2014-05)
- Answer frontline telephone calls from customers at first point of contact.
- Successfully process claim forms within target timeline.
- Liaise with visiting officers to offer more help for vulnerable customers, especially with bereaved customers.
- Calculate amount of overpaid benefit to customers.
- Compliance with laws such as Data Protection Act when dealing with incoming calls and post from customers and third parties.
- Prevented unhappy customers from complaining by explaining details, administering changes and issuing payments at first point of contact.
- Train colleagues during one to one, over the shoulder and group sessions for centre-wide rollout of new systems.
- Mentor new staff on all categories of day-to-day work duties.
- Successfully dealing with customer complaints.
- Conduct team meetings.
- Attend management meetings and relay information to team.
- Conduct back to work meetings with colleagues on team.
