Lisa Payne

Experienced customer-service professional with 10+ years in uniformed, customer-facing roles, community engagement and team leadership. After taking a career break to raise my children, I am now ready to return to work, bringing strong communication, organisation and problem-solving skills and a calm, professional approach.

Police Community Support Officer - Hampshire Police Constabulary

(2008-04 - 2011-03)

• Working to provide a visible and accessible uniformed patrol, supporting policing teams and complementing existing police patrols to address quality of life issues.
• Promoting public reassurance and reducing the fear of crime by providing a highly visible uniformed presence.
• Building on existing relationships with local communities and to increase public access to the Police.
• Providing a problem solving approach to community issues, developing working relationships with partnership agencies for the successful implementation of initiatives.
• Building new working relationships with multi agency partners, to resolve and seek resolutions to local community issues.
• Creating and organising community events of all sizes from start to finish such as: Wecock's got talent, Rodeo day, make a difference day, Christmas discos, Football tournaments to name a few.
• Holding assemblies in schools on topics such as road safety, stranger danger and the effects of alcohol.
• Public speaking on behalf of the constabulary at various events and to various organisations.
• Tutor and assessor trained, responsible for tutoring officers for 7 weeks at the start of their probation enabling them to become independent officers.

Deputy Manager - Warehouse

(2006-08 - 2008-04)

• Responsible for maximising sales and profitability within the store.
• Focusing all activity on meeting customer needs and delivering store results, whilst planning and developing the team.
• Ensuring the brand is established within the competitive city centre market. Keeping a strong knowledge of key fashion trends for the season. Building the latest looks for clients with key pieces and must have items.
• Delivering exceptional customer service in a high paced fashion environment whilst keeping a true passion for the brand.
• Maintaining visual proposition and store presentation standards.
• Responsible for the training and development of the team whilst supporting the area manager in achieving area objectives.

Promotions Assistant - The Carphone Warehouse

(2005-12 - 2007-08)

• Assisting The Carphone Warehouse Task Force Coordinator in events, marketing, promotions and functions.
• Assisted with the opening of several stores across the UK, Attending the events, assisting with event set up, event promoting and demonstrating products to customers on the day of the event.
• Responsible for Participating in a variety of promotional activities including High Street canvassing and events promotions, face to face promoting and working with various companies to promote their products. I also assisted with the large scale event of the launch of the Iphone in 2007.

NVQ 3 - Policing - Hampshire Constabulary (2009)

Access Course - Law, Sociology, Psychology, European studies - Portsmouth University (2006)

NVQ 3 - Business Administration - Highbury College (2001)

RSA 3 part 2 - Word processing - Highbury College (2001)

RSA 3 part 2 - Text processing - Highbury College (2001)

GCSEs - English Literature, English Language, Maths, Science, Physical Education, Art, Religious Studies, ICT Key skills - Mayfield School (2000)