Gary Bacchus

Change Specialist

Talent

London, Greater LondonMember since 25 October 2023

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About

Change & Transformation & Business Improvement - A highly qualified, operationally experienced, and hands-on Change Specialist with over 20+ year history working across public and private sectors to help companies design or manage business improvement initiatives, driving transformation, more recently, business change programmes, designing customer experience initiatives with digital, process and behaviour change.

Significant roles in programme strategy – Designing Target Operating Models, writing business cases, planning and resource scheduling; managing deadlines, risks, and dependencies successfully. Developing delivery capability by coaching on 6 change management levers: Board strategy
- Target Operating Models
- Delivery design; communications
- Sponsor roadmap; senior and middle manager coaching.
- Credible Presence & Leadership – Hands-on leadership, collaborating across multiple projects and initiatives; proven ability to meet challenging timeframes and deliverables. Board positions held and leadership support given to a broader programme design and implementation. High-level people transition using change management constructs to get traction into acceptance, roll-out and benefit realisation (ROI).
- Stakeholder Management and Engagement – Senior Responsible Owner (SRO) coaching: The role of the SRO
- Defining the delivery journey
- Identifying and setting up a change programme; and the SRO mobilising people. Modern digital / social media tools used for awareness, involvement, consultation, communication, participation.
- Extensive Change PPM and delivery - Experienced programme, project Manager practitioner, with ability and confidence to work with others on benefits to outcomes to . Completed exams in PRINCE 2
- Enterprise Programme/Project Management Support Office (EPMO); and Managing Successful Programmes (MSP) to strengthen strategy and delivery ability. Long history of coop with top tier consultants to design the Business / Investment Case, Target Operating Models; the programme workstreams and project dossier; programme and project planning across multiple teams; benefit profiling and tracking tools; risk and dependencies management. Registered with the Major Projects Authority as a Project Practitioner and a Gateway Reviewer.
- Professionalising the Workforce - Training staff into a competent and confident “Change Agency” to ensure change management is owned, federated, and devolved. Set-up and on-going management of change teams to help the organisation go through change and transition.
- Change Management training - Towers Perrin HR consultancy and Partners in Flow consultancy with MSc Organisational Change and Consultancy to deliver more effective Change Agency. Change methods and tools embraced to drive faster adoption, value creation, ROI, and outcomes by focusing on the people side of change; to business processes; organisational systems and technology; job roles and organisational structures providing change strategy; organisational change methodology; developing (a) change content (b) a change process and (c) People - behaviour leading to culture change.

Experience

Customer at the Heart (NHS) to turn-around workstreams lacking coordination, change management, engagement, and communications, due to a) major restructure programme in flight and b) joining up developing workstreams to a future Customer at the Heart programme.
Portfolio Office & Organisational Effectiveness Programme raising employee engagement and CEO public relations across Post Office with Communities of Practice, organisational restructure, identifying at risk job categories, working with the Senior Leadership Team, collective consultations, providing and arranging support, calculating payments, and exiting the organisation.
Business Change Lead with Royal Mail stakeholders delivering effective change management interventions to ensure GDPR compliance, performance standards, were applied across group-wide operations.
Programme Lead delivering customer experience programmes for Network Rail with digital and business change to boost sales and income from assets, reduce costs, reduce delivery lead times, prioritise revenue and debt activities and eliminate duplicate effort to reduce wastage and complaints.
Change Programme leading the creation of Defra, with the delivery of Developing Defra Programme (150m) EPMO and Innovation Change Manager to £6.4 million programme of 65 innovation change projects to deliver capacity and capability across the organisation.
Business Change Lead at Sky Broadcasting to transition HR functions to newly acquired European operations with new Oracle Fusion solutions.
Change Management included: Impact Assessments by location, role and function, Change Roadmap, Communication and Engagement, Change Management Toolkits to support transition and rollout.
Change Programme Lead with Ministers to meet UK targets, by exerting influence, pressure, and action over 126 key Local Authority stakeholders across the country to divert waste from landfill to meet EU targets.
Business Change Lead mapping process activities and developing change plans to support "To Be" process Teams with flexible resourcing aligned to new technology at John Lewis and Partners.
Change Board and Special Projects Lead responsible for developing the programme and project infrastructure to deliver the physical, technical, people and change elements into one coherent picture at Global Visa and ID Cards Scheme.
Group Relief Manager / Contract Manager / Commercial Development - achieving commercial outcomes across multi-site operations, where I developed my project management skills to shape, launch and manage a number of new developments and improvements at various stores across London for House of Fraser and Greenwich Local Authority.