Sales & Operations Specialist - The North Face
(2022-11 - 2024-09)
- Developed comprehensive product knowledge, consistently meeting and surpassing store sales targets, showcasing ability to quickly master offerings and drive revenue.
- Delivered exceptional customer service, building strong client relationships and ensuring high satisfaction levels
- Supported senior management in critical store operations, demonstrating leadership and readiness by taking increased responsibilities.
- Demonstrated proficiency in managing operational changes and maintaining team productivity under pressure.
Operations Team Leader - Appetite4Work
(2022-01 - 2022-11)
- Led and managed service teams in prestigious venues, ensuring smooth operations and adherence to high standards.
- Managed last-minute changes and special requests efficiently, ensuring seamless guest experiences.
- Assigned and managed tasks for service team members, ensuring efficiency during high-pressure events.
- Trained, motivated, and monitored team members, maintaining open communication and providing coaching for continuous improvement.
- Ensured compliance with health and safety regulations, food hygiene standards, fire regulations, licensing laws, and trading standards.
- Maintained comprehensive knowledge of menu offerings and bar/restaurant operations to assist guests effectively.
- Conducted administrative duties such as ordering stock, managing inventory, and maintaining operational records.
Operations Project Coordinator - Sports Cool East London
(2021-10 - 2021-12)
- Proven ability to implement and manage technical and tactical strategies effectively across multiple projects, ensuring alignment with organisational goals and objectives.
- Adaptable in diverse environments, including managing projects involving individuals with disabilities, special needs, fostering inclusive project outcomes.
- Experience leading and coordinating multiple projects in primary schools across East London, ensuring timely delivery and effective resource allocation.
- Comprehensive understanding of safeguarding protocols, ensuring the safety and well-being of all stakeholders, especially children and young people.
Teaching Assistant - Longfield Primary School
(2018-09 - 2019-04)
- Focused on promoting school-wide progress by developing initiatives to increase participation in sports, with a special emphasis on encouraging female students and vulnerable children to engage in physical activities.
- Collaborated effectively with teaching staff, aligning sports activities with the early years' curriculum to support the holistic development of primary school pupils.
- Managed sports equipment inventory and budgeting, overseeing stock levels, identifying needs, and ensuring appropriate resource allocation to support school sporting activities.
Football Coach - Watford FC
(2019-05 - 2020-09)
- Earned FA Level 1 Football Coach qualification, successfully leading a variety of coaching sessions for children aged 5-11, focusing on skill development and enjoyment of the game.
- Lead the Watford Academy Under-8s, delivering high-quality coaching sessions during summer camps to support player development at an elite level.
