Gavin Horner

I've spent more than ten years helping organisations grow by building trusted relationships, opening new markets and delivering long-term commercial value. My career has taken me from developing specification businesses within the HVAC sector to managing strategic customer relationships across some of the UK's largest estates portfolios. Throughout that journey I've found the same thing motivates me: understanding how a business operates, identifying where I can genuinely add value and becoming a trusted partner rather than simply another supplier.

I combine a technical understanding of buildings, asset management and compliance with a commercial mindset, allowing me to have meaningful conversations with both operational teams and senior decision makers. Whether I'm developing a new territory, growing an existing account or leading customer success, my approach has always been built on credibility, curiosity and long-term relationships. Today I work with organisations responsible for large and complex property portfolios, helping them make informed decisions around asset management, compliance, lifecycle planning and investment while identifying opportunities to improve performance across their wider estate.

Customer Success Manager – Assets & Compliance - Bellrock Group

(2026-02)

After joining Bellrock Group in a business development role, I moved into Customer Success where my focus shifted from winning customers to helping them achieve long-term value from their estates and asset management programmes. I manage strategic customer relationships across public and private sector organisations, ensuring projects are delivered successfully while identifying opportunities to expand relationships through additional consultancy, compliance and technology-led services.

• Manage strategic relationships across major public and private sector property portfolios.
• Work closely with Estates Directors, Asset Managers and operational teams to understand long-term business objectives.
• Support customers with asset management, lifecycle planning, compliance strategies and capital investment planning.
• Identify opportunities to expand customer relationships through consultative account management.
• Act as the commercial link between customers and operational delivery teams.
• Champion customer success, retention and long-term partnership development.
• Contribute towards Bellrock's wider commercial growth by identifying cross-selling opportunities across the business.

Business Development Manager - Bellrock Group

(2025-06 - 2026-02)

Responsible for developing new business opportunities across healthcare, education, commercial property and public sector organisations. Focused on understanding customers' estates challenges before developing consultancy-led solutions around asset registers, condition surveys, lifecycle planning and compliance.

• Built relationships with Estates Directors, consultants and FM providers.
• Managed opportunities from prospecting through proposal, negotiation and successful handover.
• Generated new opportunities across complex multi-site property portfolios.
• Worked closely with operational teams to develop commercially viable solutions.

HVAC Design & Specification Manager - Cool Designs Ltd

(2021-02 - 2025-06)

Joined Cool Designs Ltd to establish a specification business across the North West where there was no existing regional presence. By developing trusted relationships with consulting engineers, contractors and developers, I grew the region into a business generating more than £1 million annually.

• Built specification sales from £0 to over £1 million.
• Developed long-term relationships with consulting engineers across the North West.
• Supported major commercial developments from concept through completion.
• Worked across healthcare, education, commercial office, retail and industrial sectors.
• Built repeat business through technical credibility and responsive customer support.

HVAC Specification Solutions Engineer - Toshiba Carrier UK Ltd

(2015-09 - 2021-02)

Responsible for specification sales across the North West and Yorkshire for Toshiba, Carrier and CIAT.

• Built a completely new territory from £0 to £1.9 million.
• Established long-term relationships with leading engineering consultancies.
• Supported projects from feasibility through commissioning.
• Worked collaboratively with consultants, developers and contractors on complex commercial projects.
• Consistently exceeded regional growth expectations.

Founder - IAQ Solutions Ltd

(2020 - 2025)

Alongside my full-time career I established IAQ Solutions Ltd to explore opportunities around indoor air quality, healthier buildings and environmental monitoring. Although intentionally kept as a small consultancy, the experience broadened my commercial skills beyond sales. I was responsible for business development, marketing, customer acquisition, supplier management, financial decisions and client delivery.

Running my own business strengthened my understanding of what clients value most: honest advice, reliable delivery and long-term relationships.

HND - Building Services Engineering (2010 - 2015)