Gavin Ramsey
Customer-focused and adaptable professional with extensive experience across retail sales, home surveying, and store operations
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About
A customer-focused and adaptable professional with extensive experience across retail sales, home surveying, and store operations. Demonstrates strong communication and interpersonal skills, enabling the delivery of excellent customer experiences and the building of lasting client relationships. Highly organised with a proven ability to manage stock, coordinate workloads, and maintain efficient processes in busy environments.
Experienced in supporting team performance and contributing to a positive working culture, while maintaining a hands-on approach. A reliable problem-solver who approaches challenges with a practical and solution-driven mindset.
Experience
Assistant Manager / Stocktaking Manager / Store Manager at Tile Giant
Held multiple roles within the organisation, gaining comprehensive experience in store operations, stock control, team support, and customer service.
- Managed day-to-day store operations to ensure efficiency
- Oversaw stocktaking processes and maintained accurate inventory
- Supported recruitment and training of team members
- Assisted with sales activities and customer enquiries
- Maintained high standards of store presentation
- Monitored stock levels and organised replenishment
- Handled customer complaints and provided resolutions
- Prepared reports on sales and stock performance
- Coordinated deliveries and managed stock storage
- Ensured compliance with health and safety procedures
Home Surveyor and Sales Adviser at Carpetright
Provided in-home consultations and retail sales support, delivering tailored flooring solutions while ensuring excellent customer service.
- Conducted home surveys to measure and assess customer needs
- Advised customers on suitable products based on requirements
- Prepared accurate quotations and cost estimates
- Managed sales from enquiry through to completion
- Maintained strong product knowledge across ranges
- Coordinated installation schedules with fitting teams
- Ensured accurate documentation and order processing
- Followed up with customers to ensure satisfaction
- Resolved any post-installation issues effectively
- Supported store sales targets through proactive engagement
