Geethu R S

Content Development and Publishing Specialist with 6+ years of experience creating, editing, reviewing, and managing content for global audiences. Experienced in SOP documentation, stakeholder management, quality assurance, process improvement, and customer communications. Proven ability to collaborate with cross-functional teams, manage complex content projects, and deliver high-quality content in fast-paced environments.

Customer Service Associate | Content Operations & Publishing Specialist at APTARACORP - Techbooks International Pvt Ltd (2022-11 – 2026-04)

• Managed end-to-end content development workflows, including content review, copyediting coordination, proofreading, and publication readiness.
• Collaborated with global stakeholders to review content, gather feedback, and implement revisions while maintaining quality and compliance standards.
• Managed multiple concurrent content projects, ensuring timely delivery and adherence to operational requirements
• Developed, maintained, and improved Standard Operating Procedures SOPs to support scalable business operations and enhance process consistency.
• Utilized content management and publishing systems including PowerManage and JQA to manage content lifecycle, quality reviews, and publication workflows.
• Partnered with international authors, editors, clients, and production teams across multiple regions to deliver high-quality content and resolve operational issues.

Production Editor - Journals at Scientific Publishing Service Ltd (2017-08 – 2021-04)

• Managed both TPO and TFO journals, handling a portfolio of 5 journals with consistent 100% output.
• Oversaw the publication of over 1,000 articles and 50+ journal issues with complete accuracy and on-time delivery.
• Coordinated production for both Wiley-owned and society journals, maintaining high quality and adherence to publishing standards.
• Ensured timely issue releases by effectively managing internal and external email communications with authors, editors, and production teams.
• Provided clear, constructive feedback to authors to enhance content quality and ensure alignment with journal guidelines.
• Oversaw the copyediting and typesetting processes for each manuscript, ensuring timely proof distribution to authors and editors, and incorporating all required corrections.
• Conducted detailed quality checks using the Journal Quality Assurance (JQA) tool to ensure error-free publication
• Upon final approval in JQA, articles were automatically published on Wiley Online Library (WOL).

Process Advisor at Barclay's Shared Service (2016-11 – 2017-06)

• Collaborated with cross-functional teams to perform in-depth analysis and due diligence on existing workflows, identifying opportunities for improvement.
• Resolved process inefficiencies to streamline operations, enhance productivity, and support business growth.
• Conducted rigorous quality assurance checks to ensure products and services consistently met customer expectations and compliance standards.
• Developed and documented standard operating procedures (SOPs) to support scalable, repeatable processes across departments.
• Monitored and optimized operational workflows by identifying and addressing bottlenecks, contributing to continuous improvement efforts.

Bachelor of Science in Electrical Engineering – Narayanaguru College of Engineering (2011-06 – 2015-03)

Higher Secondary in Computer Science – Good Shepherd Hr Sec School (2010-06 – 2011-03)

SSLC – Good Shepherd Hr Sec School (2008-06 – 2009-03)