Co-Founder - Il Gatto Pazzo Vintage Ltd
(2026-03)
Co-founded and manage an online vintage clothing and lifestyle retail business.
- Source, authenticate and curate high-quality vintage clothing and accessories from the 1960s to Y2K
- Research market trends and determine competitive pricing to maximise sales and profitability
- Photograph, edit and create engaging product listings for multiple online marketplaces, including Vinted, eBay and Etsy
- Deliver excellent customer service by responding promptly to enquiries and resolving customer issues professionally
- Manage inventory, stock control and product cataloguing using organised systems
- Process orders, package goods securely and arrange domestic and international shipping
- Develop marketing strategies through social media, branding and promotional campaigns to increase customer engagement
- Monitor sales performance, analyse business data and identify opportunities for growth
- Manage business finances, purchasing, supplier relationships and day-to-day operations
- Ensure compliance with consumer legislation, distance selling regulations and data protection requirements
- Continuously identify opportunities to improve efficiency, increase sales and enhance the customer experience
E-Commerce Warehouse Operative - TJ Morris Ltd (Home Bargains)
(2025-08 - 2026-03)
- Picked and packed customer orders accurately to meet demanding productivity and quality targets
- Used handheld RF scanners and warehouse management systems to locate, verify and process stock
- Maintained high pick-rate KPIs while ensuring exceptional order accuracy
- Carried out quality checks to ensure products were correctly selected and packaged before dispatch
- Replenished stock locations to maintain efficient warehouse operations
- Loaded, unloaded and moved stock safely using approved manual handling techniques
- Prepared customer orders for courier collection, ensuring items were securely packaged and correctly labelled
- Worked collaboratively within a fast-paced team to achieve daily operational targets and service level agreements
- Followed strict health and safety procedures, maintaining a clean and organised working environment
- Assisted with stock counts, inventory checks and housekeeping duties to support warehouse efficiency
- Demonstrated flexibility by working across multiple warehouse departments as required to meet business demands
- Consistently maintained a strong work ethic, reliability and attention to detail in a high-volume distribution env
Replenishment Assistant (Night Shift) - Marks & Spencer – Aintree, Liverpool - Aintree, Liverpool
(2025-02 - 2025-08)
Fixed-Term Contract
- Worked night shifts to replenish stock, ensuring all shelves and displays were fully restocked and visually appealing for the next trading day
- Used handheld inventory devices to locate and scan products efficiently, ensuring accurate stock levels and minimal shrinkage
- Maintained high standards of health and safety during overnight operations, adhering to company procedures and warehouse guidelines
- Collaborated with team members to ensure timely completion of replenishment tasks and maintained clear communication with day-shift colleagues
- Supported the wider team during peak periods and special promotions
Sales Associate & Admin Office Assistant - Next Plc – Liverpool - Liverpool
(2018-09 - 2025-02)
- Delivered exceptional customer service on the shop floor, assisting customers with product selection, queries, and returns
- Handled cash and card transactions accurately and responsibly at POS terminals
- Assisted in the back office with administrative duties such as processing deliveries, handling click & collect orders, and organising stockroom operations
- Managed staff rotas, timesheets, and general correspondence as part of the admin support team
- Liaised with department managers to ensure smooth store operations and compliance with company procedures
- Trained new team members and supported seasonal staff during busy periods such as Christmas and sales events
Owner / Retail Manager - Stop Her On Sight Vintage – Liverpool - Liverpool
(2016 - 2018)
Founded and independently operated a boutique vintage clothing store, managing all aspects of the business.
- Sourced stock from vintage suppliers and private sellers, maintaining a curated and ontrend inventory
- Handled all financial records, customer transactions, and business budgeting
- Managed marketing efforts, including social media, promotions, and local events
- Provided personalised customer service and built a loyal client base
- Gained valuable entrepreneurial experience in sales, retail management, and brand development
Sales Assistant / Admin Manager - H&M – Southampton & Liverpool One - Southampton & Liverpool One
(2008 - 2016)
- Initially worked as a Sales Assistant in the Southampton branch, providing front-line customer service and supporting merchandising activities
- Transferred to the Liverpool One branch and progressed to the role of Admin Manager
- Managed day-to-day administrative operations, including payroll, attendance tracking, holiday scheduling, and HR documentation
- Ensured accuracy in staff records, compliance with corporate policies, and timely communication with regional offices
- Organised in-store recruitment activities and onboarding for new hires
- Supported floor teams during high-traffic periods and ensured staff coverage across departments
- Coordinated store reporting, daily banking, and supported the Store Manager with operational planning
Sales Admin / Payroll Assistant - British Home Stores – Liverpool - Liverpool
(2001 - 2008)
- Supported the HR and administration department in processing payroll, updating employee records, and producing staff schedules
- Maintained timekeeping logs, tracked absences, and liaised with the central HR office on employee queries
- Assisted with the coordination of internal communications and supported recruitment paperwork
- Delivered in-store customer service as needed, including sales floor coverage, till operation, and fitting room management
- Acted as a trusted point of contact between the store team and head office for admin-related issues
