Gemma Platten

To ensure the operations of the business run smoothly. Good customer service helps to retain clients and generate repeat revenue to ensure the business is profitable and successful.

Warehouse Supervisor - Blakely Clothing - Melton Constable NR24 2BT

(2025-08-26)

Branch Manager - C T Baker Ltd - Holt. NR25 6ER

(2014-08-01 - 2025-08)

My role involves the smooth running of the business, oversee, coordinate and execute planning, increase profit & sales margin, organizing and leadership necessary to achieve objectives in sales, costs, product quality & customer service, stock control and merchandising of the shop floor. My role also involves supporting and training my team of 9 staff members.

• Unlock the branch, cash up, stock ordering, stock rotation
• Sales & Add On Sales
• Shop around for the best prices
• Answer the phone, serve customers deal with any customer queries and resolve issues
• Price large jobs for building contractors off plans
• Take care of all the admin and Transport Management
• Completed a Leadership Development Programme (Unlock Your Potential) in 2017

Administrator / Counter Supervisor/Sales - Jewson Ltd - Fakenham NR21

(2005-02 - 2014-07)

I started my employment with Jewson as an Administrator, I then progressed through the years to become a counter supervisor covering all aspects from stock ordering, customer service, Sales, merchandising, answer phones, forklift driving.

• Completed a number of in-house training courses from health & safety to product knowledge

Public Relations / Customer Service Representative

(2001 - 2005)

Reepham High School (1996 - 2001)