Epos administrator
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application, operations, and support management professional with proven success enhancing user experiences and performance across diverse technical platforms spanning hospitality and retail settings. Dedicated to service excellence, working collaboratively with teams in troubleshooting issues, implementing best practices, and communicating needs/specifications associated with technology architecture. Developed and owned robust service improvement plans, spanning management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
True digital native, receptive to new and emerging technologies, including developments in cyber security trends. Over 20 years of extensive knowledge, working with Ehapp and associated products in the hospitality sector, working for and dealing with clients in Stadia, Casinos, Arenas, Hotels, Restaurants, QSR’s and Theme Parks.
application, operations, and support management professional with proven success enhancing user experiences and performance across diverse technical platforms spanning hospitality and retail settings. Dedicated to service excellence, working collaboratively with teams in troubleshooting issues, implementing best practices, and communicating needs/specifications associated with technology architecture. Developed and owned robust service improvement plans, spanning management of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
True digital native, receptive to new and emerging technologies, including developments in cyber security trends. Over 20 years of extensive knowledge, working with Ehapp and associated products in the hospitality sector, working for and dealing with clients in Stadia, Casinos, Arenas, Hotels, Restaurants, QSR’s and Theme Parks.
High school 1991 to 1996