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10+ years of customer service experience and three years of managerial experience, running the Oxford branch of Crystals LTD, as well as a Level 7 PGCE with Qualified Teacher Status (QTS). Strong customer service skills, administrative and team leading skills, as well as organisation.
Store Manager - Crystals - Oxford
(2023-01 - 2025-01)
Responsible for maintaining administrative responsibilities (banking, risk assessments, figures, stocktake, ordering) and organisation (rotas, jobs lists, delegation) of the Oxford branch, as well as the wellbeing, safety, and morale of the team. Liaise with head office and other branches about upcoming promotions to ensure consistent brand presentation to customers. Received feedback from team that they feel supported and cared for, hosting team meetings to touch base and working with all team members to offer support.
Area Manager feedback stated the Oxford branch is the best team they have ever had.
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Website Content Manager & Graphic Designer - MUNAA
(2021-01 - 2022-01)
Tesco Colleague - Tesco - Faringdon
(2015-01 - 2023-01)
MFA - Oxford Brookes University (2023-01 - 2024-01)
PGCE with QTS - Oxfordshire Teacher Training, SCITT (2022-01 - 2023-01)
BA (hons) - Illustration - University of Falmouth (2019-01 - 2021-01)
Foundation Art Degree - Oxford Brookes University (2017-01 - 2018-01)
A-Levels - King Alfred's Academy (2015-01 - 2017-01)
GCSEs - King Alfred's Academy (2010-01 - 2015-01)